20/10/2026
Something truly frightening is haunting our high streets, and it’s not ghosts. It is the sight of businesses unintentionally turning away £274 billion in spending power.
75% of disabled people and their families have walked away from a UK business due to poor accessibility or customer service.
When venues present physical barriers, lack basic adjustments or overlook accessible customer service, people do not wait around. They leave. That creates a false impression that disabled people simply do not visit our town centres, when in reality, avoidable barriers are locking them out.
Opening your doors to disabled customers does not have to be complicated or expensive. Simple, proactive steps - like carrying out an access audit, training your team in disability awareness and addressing everyday practical barriers - make an immediate difference.
Welcoming disabled spenders is not just about fairness. It is one of the easiest, most rewarding boosts for our local economy.