02/09/2026
A lovely bit of feedback for our team 🧡
We recently received a wonderful message from Nick, whose daughter Imogen is waiting for her new wheelchair.
After contacting Chunc to find out what information was needed to progress her quote, our Seating Specialist, Marc, quickly got in touch and helped Nick work out what measurements were needed.
Nick was then able to take the measurements at home and send them over, and even though Marc was travelling to Devon, he still responded and was able to get the information he needed.
Nick said: “Marc was brilliant with her in clinic a while back and he’s been brilliant with me today.”
We know that waiting for specialist equipment can be a frustrating and uncertain time for families. So when we can help answer a question, provide some reassurance or simply keep things moving, we want to.
A huge thank you to Nick for taking the time to share this with us, and a big well done to Marc for going the extra mile.
We’re keeping our fingers crossed that Imogen’s new chair journey continues to move in the right direction!
If we've supported your family, we'd love to hear about your experience. Your review could help another parent feel reassured during a difficult time.
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