23/09/2026
An update to our cancellation policy 💙
We have reduced our cancellation notice period back to 24 hours.
We know that life does not always go to plan. Circumstances can change quickly, particularly when you are managing your health, caring responsibilities or simply navigating everyday life.
For a period, an extended cancellation timeframe was necessary to help us manage appointments and make the best use of our available capacity. Having reviewed this, we feel that returning to 24 hours’ notice offers a fairer balance for everyone.
We hope this change makes it a little easier to plan your appointments and helps you to book with confidence, knowing that there is more flexibility should your circumstances change.
As always, we simply ask that you let us know as soon as you can if you are unable to attend. This helps us offer appointments to others in our community who may be waiting for support.
Thank you for your understanding, your consideration for one another and, most importantly, thank you for your trust in The Oxygen Works. 💙
Our 24 hour cancellation policy is effective now.