17/08/2026
Did you hear our Chief Executive, Alison, on BBC Radio Humberside this morning, talking about the problems facing blind and partially sighted people face when accessing healthcare.
The discussion followed the experience of a woman from Bridlington who, despite being registered blind, was told she could only book an emergency dentist appointment online. When she wanted to make a complaint about this, she was told that could only be done via email.
Alison spoke about the duty of healthcare providers to ensure their services are accessible to everyone, including disabled people. Alternative ways of making appointments and raising concerns must be available for those who cannot easily access digital services.
It's vital that experiences like this are reported and escalated. Decision makers cannot address these barriers if they are unaware of them, and real change only happens when issues are brought to light.
If you live in our region and have experienced difficulties accessing healthcare, public services or other organisations because of inaccessible online-only systems, please get in touch with Sight Support HEY. We can help you raise and escalate your concerns, and use your experiences to advocate for more inclusive services for everyone.
Image shows Kofi Smiles, presenter of the BBC Radio Humberside Breakfast Show. Kofi is smiling and wearing a yellow long, sleeved top and is sat in front of a purple and pink background.