19/10/2026
π HEALTH CARE FIRST β HOW WE DID IN SEPTEMBER 2026! π
π₯ Your Care. Our Commitment. Our community.
At Health Care First, we're committed to delivering accessible, responsive, and high-quality healthcare to the communities we serve.
We believe in being open and transparent about how we're performing, and we're pleased to share our September 2026 figures with you! π
π 85% Patient Satisfaction β Your feedback matters and helps us continually improve our services.
π 10,216 Calls Received β Supporting patients with their healthcare needs.
β±οΈ 2-Minute Average Answer Time β Helping you reach our teams when you need us.
π» 10,094 Online Consultations β Offering convenient ways to access care.
π
19,499 Appointments Booked β Providing vital healthcare across our communities.
π 74,051 Prescription Items Issued β Supporting patients with their ongoing treatment and medication needs.
π€ 1,032 Referrals Made β Helping patients access specialist services and further care.
π 6,503 Documents Processed β Essential work happening behind the scenes to keep patient care moving.
π 571 Fit Notes Issued β Supporting patients with their health and wellbeing.
β€οΈ Every Appointment Matters
Unfortunately, 520 appointments were missed during September.
Every missed appointment represents valuable clinical time that could have been offered to another patient.
If you no longer need your appointment, please let us know as soon as possible so we can offer it to someone else.
π More Than Just Numbers
Behind every call answered, appointment booked, prescription issued and referral made is a dedicated team working together to support our patients.
From our reception and care navigation teams to our clinicians, administrators and wider healthcare professionals, every role contributes to the care we deliver.
Thank you to our patients for your continued support, feedback, and understanding, and to our incredible teams for their ongoing dedication.
π Health Care First β Building Healthier Communities, Together.