10/08/2026
SPECIAL ASSISTANCE
You have a legal right to free special assistance why flying to and from UK airports.This applies when flying from any UK airport on any airline, or arriving at a UK airport on a UK or EU-registered airline
Special assistance when flying covers airport navigation, mobility support, security screening, and boarding help.
You are elgible for this support whether you regularly use a wheelchair or not. For those fluctuating conditions where walking long distance you may want to consider this as distance to gates is looooonnng. ( this may mean airport wheelchair or transit buggy provided)
Special assistance includes terminal transit from drop-off areas, car parks, or public transport to the gate. If you travel arrangements include coach you may be provide free taxi to airport.
You receive dedicated help through security lanes and passport control. ( As we all had private wheelchairs scooters we just played ' follow the leader' escorted through security today)
Individuals with hidden disability support, includes optional Hidden Disabilities Sunflower lanyards or badges.
Priority pre-boarding and assistance getting to your cabin seat ( dependent on country leaving or entering uk pre boarding options available, however support to plan and seat always available)
For those unsure about accessing special assistance, remember goal is to preserve energy and reduce pain so you can enjoy your holiday.
As someone who is ambulatory wheelchair user and presentation of disability changed over the years, accepting this assistance has been an adjustment. However thinking of it as V.I.P or being celebrity for day was the key for me