Practice Index

03/09/2026

Switch to the Practice Index Learning Package - Train your team free this September.

Free Care Navigation training for up to five team members (worth over £325) when you switch to the Practice Index HUB.

Find out more here https://tinyurl.com/fd6825pf

02/09/2026

Dealing with performance issues is often complex. Whether the employee’s poor performance is a matter of conduct or capability usually determines the best course of action, so what is the difference?

It’s an unfortunate fact of management life that sometimes a staff member’s performance isn’t what we want it to be. Perhaps their communication with colleagues is insufficient, they keep making errors, or tasks aren’t completed on time. I’m sure you can think of (and may have experienced)...

27/08/2026

Has anything really changed? Hear from The Institute of General Practice Management director, Kay Keane, on why it's so important for practice teams to participate in the new abuse survey.

Five years ago, the IGPM launched “If I Die It Will Be Your Fault”. It was our first big national campaign and, looking back, I don’t think any of us were quite prepared for the attention it would receive. The campaign came from what people working in general practice were telling us was happe...

24/08/2026

New feature!

Reinforce what your staff learn while completing their e-learning courses with Knowledge Boosts, part of the Learning Package, in the Practice Index HUB.

17/08/2026

An easy way to see an overview of staff sickness, allowing you to quickly identify areas of concern!

Discover the HR Package in the Practice Index HUB.

https://hub.practiceindex.co.uk/https://calendly.com/d/4t5-9g5-bfn...

13/08/2026

Missed the HR Clinic this month? Catch up on understanding workplace culture – how to build it, embed it and tackle behaviours that might go against it.

July’s HR Clinic focused on workplace culture – how to build it, embed it and tackle behaviours that might go against it. To start with, Susi and Robyn had a good chat about how to set the tone in a practice: what culture do you want to have and how can you go about making…

05/08/2026

Our new ready-made extreme-temperature template makes it easier to assess and manage risks using the Risk Register, part of the Compliance Package in the Practice Index HUB

https://hub.practiceindex.co.uk/Book a demo https://calendly.com/d...

04/08/2026

Mandatory and Statutory courses for NHS GP practice teams delivered by eLearning, part of the Learning Package in the Practice Index HUB.

Book a demo to see the courses and advanced reporting tools here https://tinyurl.com/mr269ymc

28/07/2026

"Summer holiday season always fills me with a sense of dread.

“Isn’t going on holiday the FUN bit?” you ask.
“No,” I reply, “it’s the biggest headache of all!”

Hear how Paula, the PM, manages annual leave over the summer in practice.

Summer holiday season always fills me with a sense of dread. “Isn’t going on holiday the FUN bit?” you ask. “No,” I reply, “it’s the biggest headache of all!” You see, I don’t like to go away in the summer, if I can help it, as I have to deal with so many holiday requests…

21/07/2026

This week - New HR Clinic - Workplace Culture - Thursday 23rd July at 12.30pm

How do you create cooperative teams? How do you limit bullying, conflict, or general angst? How do you motivate individuals to work proactively and productively? Building and maintaining a workplace culture focused on the right values for your practice is key to this. Join the latest HR clinic to find out more, and have a chance to pose your most pressing questions.

Sign up here https://tinyurl.com/344m5ejs