BIS Services

BIS Services Raising the standard in brain injury support and cognitive rehabilitation.

"Lives completely collapse if fatigue isn't managed properly."Fatigue is a symptom of brain injury that is often hidden,...
31/08/2026

"Lives completely collapse if fatigue isn't managed properly."

Fatigue is a symptom of brain injury that is often hidden, but has a huge impact on life. It is not to be underestimated.

Without proper management, fatigue can feel like it steals your ability to think and function. But it CAN be managed.

BIS founder and fatigue expert Natalie Mackenzie shares her expertise in our latest episode of BIScussions. She also announces the launch of the digital version of the Fatigue Management Journal, her expert guide to managing fatigue.

👉Listen now:https://podcasts.apple.com/us/podcast/the-big-f-word-why-fatigue-has-to-come-first-in-brain/id1880416076?i=1000786241796

📖Fatigue Management journal available via: https://fmj.thebraininjurytherapist.co.uk

28/08/2026

Since your brain injury, you don't 'feel like yourself' anymore.

Recovery isn't about getting back to who you used to be, It's about moving forward with what you have now.

You have not lost yourself, you are becoming someone new.

🎤 Speaker Spotlight: Linda SayersWe're happy to welcome Linda Sayers, Owner of Sayers Social Care Consultancy, to the BI...
28/08/2026

🎤 Speaker Spotlight: Linda Sayers

We're happy to welcome Linda Sayers, Owner of Sayers Social Care Consultancy, to the BIS Human-Centred AI Conference on 17th September.

Linda is a Registered Social Worker with over 30 years of experience in safeguarding, having held senior management roles across both statutory and private organisations, including within brain injury case management.

Safeguarding children and adults at risk has been central to Linda's career, and she now runs her own safeguarding training and consultancy company, helping professionals develop their knowledge, confidence and practical safeguarding skills.

As AI becomes increasingly embedded in everyday life, Linda has brought the opportunities and challenges of new technology into her safeguarding work, including the online risks and potential impact of AI on the people we support.

At the conference, Linda will explore: 'Artificial Intelligence and Safeguarding – The Good, the Bad and the Unknowns.'

Looking beyond the headlines, her session will explore real-life situations where AI has created safeguarding risks and, importantly, what professionals can practically do to safeguard children and adults at risk in this new digital landscape.

From the benefits of AI to the risks we don't yet fully understand, Linda will challenge us to think about what safeguarding needs to look like in an increasingly AI-driven world.

📅 17 September 2026
📍 One Great George Street, London
🎟️ Book your place now.

27/08/2026

🎙️🚨 New episode alert!

The Big F-Word: Why Fatigue Has to Come First in Brain Injury Rehab

Eky Popat interviews Natalie Mackenzie, founder and cognitive rehabilitation therapist at BIS Services, on the subject she's known for: brain injury fatigue.

"Disengaged." "Lacking initiation." "Non-compliant." Often, those labels are really just unmanaged fatigue. Natalie explains why fatigue sits at the base of the cognitive hierarchy, and what gets missed when it isn't properly assessed.

They cover:

🧠 Why fatigue is talked about more than it's measured
🧠 The triggers most teams overlook — light, noise, emotional load, hydration and more
🧠 Reading fatigue in real time, and why "fine until they're not" is a pattern worth watching
🧠 Why a dip in fatigue scores can actually mean progress

Natalie also announces the new digital Fatigue Management Journal, with a paediatric edition on the way.

🎧 Listen now:
📓 fmj.thebraininjurytherapist.co.uk

It's the final week for our placement students India, Ellie and Jacob! 🎓They joined us in the office this week to delive...
25/08/2026

It's the final week for our placement students India, Ellie and Jacob! 🎓

They joined us in the office this week to deliver their final presentations, wrapping up another year of having dedicated students in the BIS Services family.

It's been amazing watching them get hands-on in the neurorehab world and learn what compassionate, person-centred rehabilitation really looks like in practice.

Their final presentations were thoughtful, well-considered, and showed just how much they've grown... it's honestly one of our favourite parts of having students with us. 🧠💛

Wishing India, Ellie and Jacob all the best as they continue their studies. We hope this is the start of a much longer journey with the field and with

🎤 Speaker Spotlight: Dr Martine StoffelsWe're delighted to welcome Dr Martine Stoffels, Consultant Psychiatrist at Nexus...
24/08/2026

🎤 Speaker Spotlight: Dr Martine Stoffels

We're delighted to welcome Dr Martine Stoffels, Consultant Psychiatrist at Nexus ABI, to the BIS Human-Centred AI Conference on 17 September. 🧠

With extensive experience working with people who have sustained brain injuries and experience neurocognitive and neurobehavioural changes, Dr Stoffels brings valuable insight into some of the most complex questions around capacity, risk and decision-making after brain injury.

Her session will explore:

🧠 How AI could influence mental capacity assessments
💬 Whether AI-generated advice can shape or distort decisions
⚖️ How professionals can distinguish genuine preferences from AI-influenced decisions
📄 How AI-generated content may appear in evidence presented to the Court of Protection
🤝 Balancing autonomy, support and risk in an increasingly AI-mediated world

As AI becomes a bigger part of everyday life, understanding how it can influence decision-making is becoming increasingly important — particularly when supporting people with brain injury.

Dr Stoffels' session brings together law, psychology, psychiatry and technology to explore what human-centred AI really means when technology can influence decisions that have a significant impact on someone's autonomy and wellbeing.

📅 17 September 2026
📍 One Great George Street, London

🎟️ Join us! Book your place at the conference: https://www.abisolutions.org.uk/booking/?online_booking_event=43038664

21/08/2026

"You'll feel better after a nap"....

A huge thank you the team at for sponsoring our upcoming conference, Human-Centred AI: Innovation, Safeguarding & Risk ...
19/08/2026

A huge thank you the team at for sponsoring our upcoming conference, Human-Centred AI: Innovation, Safeguarding & Risk in Neurorehabilitation, taking place in London on 17th September.

NPsych's work across neuropsychology, rehabilitation and mental health services makes them a natural partner for our conference exploring how AI is reshaping our field, and we're grateful for their support in helping us bring these important conversations to life.

Neil Parrett, Consultant Clinical Psychologist and Owner of NPsych, will also be welcoming delegates on the day.

🎟️ Book your place: https://www.abisolutions.org.uk/booking/?online_booking_event=43038664

19/08/2026

Brain injury rewrote the rules, and no one told you what to expect.

You left hospital with some vague information and no real plan.

When you got home, you started realising how difficult it was to keep up with daily life. Nobody else could see your struggle.

At BIS Services we are here to support you to understand and work alongside your brain injury to improve skills, confidence and independence. You are not alone.

Follow us to join a community who understands.

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