23/04/2026
PLEASE SEE CHANGES FROM NEWCASTLE LA REGARDING HOW TO CONTACT THE SEND CASEWORKERS
New SEN Caseworker Duty Line (Pilot) – from Monday 4 May 2026
From Monday 4 May 2026, the SEND service is piloting a single point of contact for SEN caseworker queries to make it easier to reach them and to help them to respond more quickly.
How to contact the send team (from 4 May 2026)
Phone: 0191 277 4650
Email: [email protected]
What’s changing:
* One phone number and one email address will be the main route into the SEN Caseworker Team.
* Enquiries will be logged and triaged so the right person can respond.
* Individual caseworkers will no longer reply directly to emails
What to expect when you contact the team:
If your query can be answered straight away, they'll do so. If not, it will be picked up by a duty caseworker, who will aim to respond by the end of the next working day.
If it’s complex, it may be passed to your child’s allocated caseworker. You’ll get an acknowledgement if a full response can’t be provided by the next working day. Follow-up will be within three working days, with updates if it takes longer.
If you email your caseworker directly:
You won’t be ignored - You’ll receive an automatic reply directing you to the duty line/central email address.
Where to get more help:
Local Offer: https://childrenandfamiliesnewcastle.org.uk/send-local-offer
SEND IASS: 0191 211 6255 | [email protected]
The SEND Local Offer helps children and young people aged 0-25 with special needs. SEND means Special Educational Needs and Disabilities. The Local Offer tells you what support is available in Newcastle. You can find out about schools, health services, and activities. It also helps families get the....
