02/06/2026
Gemma, a newly qualified Nursing Associate (NA) working in the emergency department (ED), is asked to take the observations of Mark, a 28-year-old patient whose behaviour has become increasingly erratic. She draws on her mental health knowledge to ensure he receives appropriate and safe care.
In accordance with the Nursing and Midwifery Councul (NMC) 2018 guidance on confidentiality, all names in this case study have been changed.
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