29/06/2026
Service Update
Over the past few weeks we’ve experienced a number of technical issues that have unfortunately affected our service, and I’d like to offer a sincere apology to all of our patients.
These issues have impacted our telephone lines, our 24-hour Medpoint collection service and, at times, the smooth running of the pharmacy. We understand how frustrating this has been and we’re grateful for your patience and understanding.
Internet Service
We’ve experienced ongoing reliability issues with our business internet connection. Unfortunately, our current contract has limited our ability to change providers sooner. The good news is that this contract ends in September, when we’ll be moving to a trusted local provider. We hope this will provide the reliable service our patients deserve.
Medpoint 24-Hour Collection
Many of you rely on our Medpoint machine, and we know how important it has become. Unfortunately, it is currently unavailable due to a recurring technical fault.
Please be assured that we’re doing everything we can to get it back up and running. Engineers have been attending regularly, replacement parts are on order, and we’re working closely with the manufacturer to resolve the issue permanently rather than applying temporary fixes.
In the meantime, our team remains here to help, and all prescriptions can still be collected during our normal opening hours.
Most importantly, we’d like to reassure all of our patients that your prescriptions and pharmaceutical care have continued as normal throughout these technical issues. Our team remains here to support you, and we’re working hard to restore all services as quickly as possible.
Thank you again for your patience, understanding and continued support.
Jonathan McNally
Superintendent Pharmacist
Penicuik Pharmacy
