NHS Kingswell Surgery Patient Participation Group - PPG

NHS Kingswell Surgery Patient Participation Group - PPG The PPG will promote the wellbeing of the patients and support the practice to provide high quality of care and service.

Kingswell patient participation group (PPG) is a group of patients with the aim of promoting co-operation and communication between the practice and the patients for the benefit of both. The PPG is made up of patient representatives, a GP from the practice, a representative from the practice staff including the lead receptionist and practice manager. The core objectives of the group are:
Facilitat

e dialogue between patients and practice staff

Collect feedback from patients about current health service provision, with suggestions on how the service can be improved

Review and provide advice and recommendations on the practice patient survey

Ensure that patient information and advice are readily available, clearly presented, and if possible are available in languages which meet the needs of all patients

Ensure patients needs are considered in the development of the practice systems, ie appointment and telephone systems

Ensure the needs of all patient groups are taken into consideration, including people with specific illnesses, conditions or disabilities. Support the practice to achieve its health promotion aims

Represent the patient body when called upon to do so.

15/07/2026

⚠️ Important Notice & Apology

We would like to sincerely apologise to anyone who experienced difficulties contacting the practice this afternoon.

The practice was closed for mandatory staff training, and unfortunately there was an unexpected fault with our telephone system. Calls should have automatically diverted to the NHS Out of Hours service, but due to this technical issue they did not, resulting in some patients being left waiting on hold for an unacceptable length of time.

We fully understand how frustrating and disappointing this must have been, and we are very sorry for the inconvenience caused. The issue has been reported and is being investigated as a matter of urgency to help prevent it from happening again.

The practice will reopen as normal tomorrow, and our team will be happy to assist with any appointments or enquiries.

If you require urgent medical advice when the practice is closed, please contact NHS 111. In a life-threatening emergency, always call 999.

NHS Kingswell

03/09/2024

Get together with Macmillan Cake Morning!!

Kingswell Surgery is hosting a Macmillan cake and bun, (sorry no coffee) stall on Monday 30th September at 9:30 am - 12 noon.
Please come and join us to raise some money for a very well deserved cause, (please bring cash, preferably coins).
See you there!! 🍰🧁

Fantastic news. We are in the top 10 GP surgeries In South Yorkshire. 🎉🎉🎉
08/09/2023

Fantastic news. We are in the top 10 GP surgeries In South Yorkshire. 🎉🎉🎉

Some South Yorkshire GPs impressively received zero "poor" or "very poor" responses from patients.

20/08/2023

Good evening everyone. We will soon be holding our quarterly PPG meeting.

If you have any suggestions or if there is anything you'd like us to discuss, please comment below. ⬇️

💍💍💍Today is the day that our fabulous practice manager Jo marries the love of her life Mick. Huge congratulations from ...
16/07/2023

💍💍💍Today is the day that our fabulous practice manager Jo marries the love of her life Mick.

Huge congratulations from all of the PPG and everyone at Kingswell surgery. 🎉🎉🎉

Address

40 Shrewsbury Road
Pen*stone
S366DY

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