18/10/2026
A little update to my booking policy 🩷
I really don’t like having to write posts like this, but due to an increase in last-minute cancellations and appointments being moved at short notice, I’ve had to make a few small changes to my booking policy.
As a small independent business, every appointment in my diary is valuable. When you book with me, that time is reserved especially for you.
For some treatments, I order products specifically for you and your treatment. I don’t routinely keep every product in stock due to expiry dates, so sometimes your product has already been ordered and paid for before your appointment.
Going forward, new clients will be required to pay a 20% non-refundable deposit when booking.
Some treatments may also require a 20% non-refundable deposit at the time of booking or following your consultation, particularly where I need to order a product specifically for you.
My face-to-face consultations will continue to be completely FREE. I know some clinics charge for consultations, and I completely understand why, but personally I want you to be able to come in, meet me, discuss your concerns and understand your options without feeling any pressure or obligation to go ahead with treatment. 🩷
I completely understand that life happens and sometimes plans have to change. All I ask is that you give me as much notice as possible. My cancellation policy remains 48 hours.
We’re all used to paying a deposit when we book things such as a holiday or hotel because something has been reserved specifically for us. An appointment with a small business is much the same — I have reserved that time especially for you, and in some cases I have also purchased your treatment product in advance.
These changes aren’t about making booking more difficult. They’re simply about protecting my time and the costs involved in running a small clinic, while still keeping things as fair as possible for my clients.
And a huge thank you to the vast majority of you who always respect my time, give me notice when you need to change an appointment and continue to support my little business. I really do appreciate you. 🩷
Michelle x
Michelle Louise Kent Aesthetics