DisabilitySolutions West Midlands

24/03/2026

We are deeply saddened to share the unexpected passing of our colleague and friend, Mark Skillin. Mark was a valued member of our team whose kindness, dedication, and good humour touched everyone who had the privilege of knowing and working with him. He was a man who could make or fix anything and did so with kindness and a smile. His loss will be felt profoundly across our organisation.
Our thoughts are with Mark’s family, friends, and everyone who is grieving. We are grateful for the time we shared and the lasting impact he made.

06/03/2026

Statement on Respectful Communication
At DSWM, we are committed to supporting people with disabilities by providing clear, accurate, evidence based and honest advice. At times, this means we may need to share a professional opinion that is disappointing or not in line with a client’s hopes regarding their welfare benefit claim.
We understand that receiving difficult news can be frustrating, upsetting, or overwhelming. Even so, we kindly ask all clients to communicate with our advisers respectfully, especially during challenging conversations.
Our team has a duty to remain transparent about the merits of any claim. We are committed to offering accurate and accountable guidance, and we will not provide false hope or misleading information.
We also recognise that frustration may lead to negative online comments or reviews. While we appreciate that clients may feel disappointed when we cannot support a claim, our role requires us to be honest and clear in all our communications.
For these reasons, we must emphasise that verbally aggressive or abusive behaviour toward our advisers, whether in person, by phone, or online, will not be tolerated.
We care deeply about the people we support and are here to help. Maintaining a respectful environment ensures we can continue providing the best possible service to everyone who needs us.

23/12/2025

✨ Season’s Greetings from Disability Solutions West Midlands! ✨
As we wrap up another incredible year, we want to extend our heartfelt thanks to everyone who has been part of our journey.
Wishing you peace, health, and happiness this festive season and throughout 2026. 🌟
We look forward to continuing to deliver high-quality services in the New Year and achieving even greater things together.
Happy Holidays and a wonderful

18/12/2025

Merry Christmas and a Happy New Year to all.

20/11/2025

Disability Solutions Energy Support
Do you or anyone in your family have a disability or long-term health condition?
We can offer free home energy advice to help you cope better with energy costs:
 Explore options around energy saving, energy efficiency and managing your energy bills
 Find out about schemes which can help to fund energy efficiency measures in your home
 Make sure you are receiving the correct levels of disability-related benefits and we can help you to apply for them
Contact us and speak to our Energy Advisors

20/11/2025

04/11/2025

We are deeply saddened by the passing of John Beech, our former Chair of Trustees. John’s dedication, wisdom, and warmth shaped our organisation in lasting ways. His legacy lives on in the work we do and the lives we touch. Our thoughts are with his family and loved ones.

20/10/2025

A heartfelt thank you to Jonathan Lawton of Hixon Group Limited and Dr. Colin Rigby from Keele Business School for their warm hospitality and for hosting our CEO, Mandy Rollins, at the unforgettable Genies Wish Charity Ball beneath the iconic Concorde at Manchester Airport.
It was a truly inspiring evening celebrating generosity, community, and the power of giving back. ✨

07/08/2025

Share your feedback on NHS Staffordshire and Stoke-on-Trent Wheelchair Service

The NHS Staffordshire and Stoke-on-Trent (SSoT) Wheelchair Service is for children, young people and adults of all ages, who have a physical and/or degenerative long-term condition expected to last six months or more, or are at the end of life or with a terminal illness, and includes the assessment, provision and maintenance of wheelchairs and associated equipment.

Staffordshire and Stoke-on-Trent Integrated Care Board (ICB) is currently seeking feedback from SSOT Wheelchair Service users, families, carers and stakeholders about the service, and has launched a survey which can be completed below . If you need the online survey to be in a different format or language or need help to complete it, please call 0333 150 3069.

03/07/2025

Great news!
We are delighted to tell you that we have received funding from the Staffordshire Community Foundation.
Community Foundation for Staffordshire

The funding will allow us to recruit and train new volunteers to enable us to help more people with disabilities from our community.

Thank you

04/06/2025

We are delighted to announce that our CEO, Mandy Rollins, has been honoured with the prestigious CEO of the Year Award UK 2025 in the category of Disability Rights Education & Awareness. This remarkable achievement is a testament to Mandy's unwavering dedication and leadership in championing disability rights.
We extend our sincere gratitude to Excellence Awards for recognising Mandy’s outstanding contributions, and to everyone who nominated her for this well-deserved accolade. Her commitment continues to inspire and drive meaningful change.
Congratulations, Mandy!

27/05/2025

Amazing News!! Thank you BBC Radio Stoke