11/06/2026
A reminder about appointment cancellations and missed sessions.
When a therapy session is booked, that time is reserved exclusively for that client and cannot usually be offered to someone else at short notice. As many people will appreciate, there is often a waiting list of individuals seeking support.
For this reason, my therapy agreement includes a cancellation policy. Sessions cancelled with less than two working days' notice, or missed without attendance, are charged in full.
I understand that unforeseen circumstances can arise, and I always aim to approach genuine difficulties with compassion and understanding.
However, as with any professional service, agreed terms and boundaries are necessary to ensure fairness and the continued running of the practice.
Where fees remain unpaid following a late cancellation or non-attendance, and attempts to resolve the matter have been unsuccessful, I may pursue recovery of the outstanding balance through the appropriate legal channels, including the Money Claims Online (MCOL) process.
If you are considering self-referring for therapy, please ensure you have read and understood the therapy agreement before commencing sessions, including the cancellation policy and payment terms.
Lastly, thank you to the many clients who communicate promptly when they need to rearrange appointments and who respect the time reserved for their sessions. It is greatly appreciated 🫶🧡
