St Mary’s Surgery - Timsbury

21/05/2026

Due to staff sickness, we are only seeing patients requiring urgent emergency care today and are only taking emergencies.

If your matter is not urgent or an emergency, please call the surgery on another day. We appreciate your patience and support.

14/05/2026

13/05/2026

Following our last post regarding our new triage system we are also working with Age UK BANES to further support our patients.
We would like to share the details of their Digital Inclusion Project:

All services are available to people aged 55+. The service is ongoing, so clients are welcome to use it as much or as little as they need.

💻Click Cafés
We run Click Cafés in Bath, Keynsham, and Radstock - friendly spaces where digital learners can enjoy a tea or coffee while receiving free one-to-one digital support. Each hour-long session is tailored to individual needs. Booking required for all sessions.

📍Bath Click Café
Every Wednesday, 10am – 12pm
St Michael's Day Centre, St Michael's Place, Bath, BA1 1SG

📍Keynsham Click Café
First Wednesday of the month, 2 – 4pm
Keynsham Library & Information Service, Civic Centre, Market Walk, Keynsham, Bristol, BS31 1FS

📍 Radstock Click Café
Once a month (please contact us for dates)
Hope House Surgery, Radstock, BA3 3EP

🏠Home Visits
For those unable to attend a Click Café due to transport issues, mobility challenges, social anxiety, or other reasons, we offer home visits within Bath and North East Somerset.
Monday – Friday, 9am – 5pm (subject to volunteer availability)
Booking required

📱Device Loan Scheme
Our Digital Device Loan Scheme offers free loans of tablets, phones, SIM cards, and speakers - with free data included. No home internet is needed. We provide one-to-one support throughout an 8–12 week loan period to help people build confidence at their own pace.
Available across Bath and North East Somerset, subject to availability.

💻 Laptop Donations
We also have a limited number of laptops available to donate to people on a lower income - including those receiving Pension Credit, Universal Credit, or similar benefits. Please get in touch if any of your patients might benefit.

How to Refer
Patients can contact us directly:
Email: [email protected]
Phone: 07552 744 025 | 01225 466135

Please note that you can also refer a patient to us using the information above. We will then reach out to them directly to book them in.

Alongside supporting with the NHS app, we also cover things like:

• Text Messages
• Phone Calls
• WhatsApp
• Facebook
• Accurex Forms
• Recovering forgotten passwords
• Organising folders
• Organising photos
• Setting up a new device
• Scams
• Online shopping
• Youtube
• Audiobooks
• Kindle
• Taking photos
• Editing photos
• Sending photos
• Emails
• Sending / downloading documents
• Google
• Searching for things to do in the local area
• AI

13/05/2026

Dear Patients of St Mary’s Surgery,

From June, we are changing the way patients request appointments.

Because of recent NHS changes, we will be using a new digital triage system for all appointment requests. This will help us provide care more safely and efficiently.

How the new system works:

Instead of calling to book an appointment, you will first complete a short online form.

A doctor will review your request and decide the best type of appointment for you. This could be with a doctor, nurse, pharmacist, or another healthcare professional.

Patients with urgent medical problems will be seen as quickly as possible.

Although this is different from our current system, it is a safe and effective way to make sure patients get the right care at the right time.

If you are not confident using technology:

Please do not worry. We will still help you if you cannot use a computer or smartphone.

You can:

• Phone the practice and a member of staff will complete the form for you • Visit reception and we will help you fill it in • Ask a family member, friend, or carer to complete it for you

No patient will be refused help because they cannot use technology.

Why we are making this change

• To reduce long waits on the phone • To make sure urgent problems are dealt with quickly • To give clinicians the information they need before appointments • To help us manage increasing demand fairly and safely

What will stay the same

• You can still see or speak to a doctor or nurse when needed • Your care will still be based on your medical needs • Our reception team and phone lines will still be available to help you

If you have any questions or concerns, please contact our reception team. We are here to help.

Kind regards,

St Mary’s Surgery

Link for our explanatory leaflet:

St Mary Surgery new triage system

17/03/2026

Dear Patients of St Mary’s Surgery,

Following recent cases of Meningitis B, we wanted to provide some guidance and key information for our patients and families:

• The MenB vaccination programme was introduced in the UK in 2015 and is part of the routine infant immunisation schedule. This means children born before 2015 would not have received this vaccine routinely.

• Teenagers are offered the MenACWY vaccine, which protects against meningococcal groups A, C, W and Y. This vaccine does not provide protection against MenB.

• There is currently no NHS catch-up programme for the MenB vaccine. However, parents who wish for their child to receive it can access it privately through some larger pharmacies, travel clinics, or private providers such as Sulis Hospital.

08/01/2026

Dear Patients,

A gentle reminder that once you have requested your prescription, please allow three working days for it to be processed.

This is particularly important during busy periods, such as just after the Christmas break.

Thank you for your understanding and cooperation.

Kind regards,

08/01/2026

Due to nearby road works, access to the surgery may be difficult and the signed diversion is unclear. Patients can still access the surgery via Somerset Folly Road.

11/11/2025

Dear Patients,

Today at 11:00 a.m., all our staff will observe two minutes of silence in memory of those who served our country.

This includes our clinicians and reception team.

Thank you for your understanding.