02/09/2026
INTEGRITY MATTERS
I don’t normally share things like this, but something happened recently that genuinely shocked and saddened me.
After providing a treatment with the same care and professionalism that I give to all of my clients, a review was submitted giving an account of the experience that simply did not reflect what had taken place.
Constructive and truthful feedback is part of running a business, and I completely respect everyone’s right to share their genuine experience. But there is a very big difference between honest feedback and presenting an account of events that does not reflect what actually happened.
Fortunately, we have CCTV in place, and on this occasion having that evidence proved incredibly important. It provided an objective record from immediately following the appointment and supported what had actually occurred. I raised the matter with Treatwell and, after the circumstances were reviewed, the review was removed before it was published.
I am incredibly grateful that we had that evidence, but the experience still saddened me.
Behind every small business is a real person. Someone who has worked, sacrificed, cared and spent years building their reputation and livelihood. Words have consequences, and something written in a few moments can potentially affect something another person has spent years creating.
But I refuse to allow one person’s actions to change the way I treat others or the heart and care that I put into my work.
I will continue doing what I have always tried to do: treat people with kindness, work with integrity and give my clients the very best that I can.
Do good. Be honest. Act with integrity. What we put into the world matters.
And to all of the wonderful clients who have supported and trusted Seneb Therapies over the years — thank you. Your kindness, loyalty and support mean more than you probably realise.
