02/01/2024
𝗔𝗯𝗼𝘂𝘁 𝘂𝘀
Inuvi is a leading provider of health assessments, phlebotomy services and expert laboratory testing.
Through the millions of tests Inuvi expertly analyses every year from our state-of-the-art medical laboratory in Gloucester, we empower our clients with the health data they need to help their customers and patients better understand, manage, and improve their health.
We work with clients across a broad range of sectors including life and health insurance, health and wellbeing, public health, and social research.
The one thing they all have in common is they trust Inuvi to deliver accurate test results and exceptional customer service.
Due to continued success and business growth, we’re looking to recruit a Customer Service Adviser to join our rapidly growing laboratory team in Gloucester.
𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲
You’ll have a variety of tasks including, making, and receiving calls, updating records, and replying to e-mails.
You will be the main point of contact for Inuvi’s laboratory clients and prospective clients and deal with urgent queries and complaints without delay.
You will be required to perform general laboratory duties such as, but not limited to, sample opening, sorting, labelling, data entry, equipment checks, cleaning, and disposal of waste.
𝗔𝗯𝗼𝘂𝘁 𝗬𝗼𝘂
Excellent communication skills and accuracy are important to this role as you will be updating the database, client records and internal documentation.
You will be working with the team to ensure best practice is maintained, customer service procedures are reviewed and improved, and that the laboratory continues a culture of improvement.
It’s a busy time for our business so you’ll need to be a self-starter who is confident in managing your own workload while making/receiving calls to gather information.
You’ll ideally have proven experience of working in customer service role and work well within a team.
With very effective communication skills, you’ll be competent in maintaining accurate records, with experience of working on internal databases and excel being desirable.
𝗝𝗼𝗯 𝗧𝘆𝗽𝗲:
Permanent, Full-time
𝗦𝗮𝗹𝗮𝗿𝘆:
£20,000 to 24,000 per year
𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀:
• Additional leave
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private dental insurance
𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲:
Monday to Friday
𝗪𝗼𝗿𝗸 𝗮𝘂𝘁𝗵𝗼𝗿𝗶𝘀𝗮𝘁𝗶𝗼𝗻:
United Kingdom (required)
𝗧𝗼 𝗮𝗽𝗽𝗹𝘆:
Email [email protected]