Newgate Medical Group - NMG

09/09/2026

Updating your details is quick and easy. Please contact reception or use our online services to let us know about any changes here - https://www.newgatemedicalgroup.co.uk/.../update-your.../

09/09/2026

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08/09/2026

Have You Moved House or Changed Your Contact Details?

To help us provide you with the best possible care, please make sure your address, telephone number, and email address are always up to date.

If you move home or change any of your contact details, please let us know as soon as possible. Keeping your information current ensures that we can contact you about appointments, test results, vaccinations, and other important healthcare information.

If we are unable to contact you because your details are incorrect or out of date, you may be at risk of being removed from our patient list in line with NHS guidance.

Updating your details is quick and easy. Please contact reception or use our online services to let us know about any changes here - https://www.newgatemedicalgroup.co.uk/practice-information/update-your-personal-details/

Help us keep your records accurate and make sure you don't miss important communications from your healthcare team.

Thank you for your cooperation.

07/09/2026

06/09/2026

📢 KEEPING CARE ACCESSIBLE - TOGETHER WE CAN HELP EVERYONE

Following the removal of the EMMA telephone system from today, we would like to remind patients of the best ways to contact the practice.

✅ All medical and administrative requests must continue to be submitted using our Online Triage Form.

Whether you need medical advice, an appointment request, a fit note, or have an administrative query, please complete the appropriate online form via our website. This helps us assess requests safely, prioritise patients according to need, and ensure everyone receives the right care at the right time.

🌐 Access the Online Triage Form here:
www.newgatemedicalgroup.co.uk

Other ways to access support include:

📱 NHS App • Order repeat prescriptions
• View test results
• Access your health record
• Manage appointments
• Receive practice updates

💊 Pharmacy First Your local pharmacy can help with a range of common conditions, including sore throats, earache, sinusitis, impetigo, shingles, infected insect bites and eligible UTIs.

💻 Practice Website • Online Triage Forms (medical and admin requests)
• Appointment requests
• Prescription requests
• Fit note requests
• Referral updates
• And much more

☎️ Please remember: The removal of EMMA does not change how requests are submitted. Patients should continue to complete an Online Triage Form for medical and administrative requests wherever possible.

If you have communication difficulties or are unable to complete the Online Triage Form, please contact the surgery and a member of our reception team can complete a triage form with you over the telephone.

By using our online services, you help keep our phone lines available for patients with urgent or complex needs.

Thank you for your continued support as we work together to provide the best possible care for all our patients.

03/09/2026

Following the removal of the EMMA phone system from September 5th, you can use our website to:

✅ Request appointments for urgent medical problems and routine care
✅ Complete online triage and receive medical advice
✅ Order repeat prescriptions through online services and the NHS App
✅ Register as a new patient
✅ Submit administrative requests, including letters, forms and routine enquiries
✅ Find information about obtaining test results
✅ Request support for sick notes (fit notes)
✅ Access self-referral services without needing a GP appointment first
✅ Contact the practice online for medical and administrative requests
✅ Update your personal and contact details
✅ Leave feedback through the Friends and Family Test and NHS reviews

Our website is designed to make it easier for you to access services, get help, and manage your healthcare quickly and conveniently, reducing the need to wait on the telephone where appropriate.

🌐 Visit us at: www.newgatemedicalgroup.co.uk

🔒 Safe, secure and confidential.

🚨 In an emergency, call 999. For urgent medical advice, contact NHS 111.

03/09/2026

Following the removal of the EMMA phone line system from 5th September, did you know your local pharmacy can help with a range of common conditions without needing a GP appointment?

Through the Pharmacy First service, your community pharmacy can assess and treat:

✅ Earache (ages 1–17)
✅ Sore throat (aged 5+)
✅ Sinusitis (aged 12+)
✅ Shingles (aged 18+)
✅ Impetigo (aged 1+)
✅ Infected insect bites (aged 1+)
✅ Uncomplicated urinary tract infections (UTIs) in women aged 16–64

Your pharmacist can:
✔️ Assess your symptoms
✔️ Offer self-care advice
✔️ Provide over-the-counter treatments
✔️ Supply certain prescription-only medicines where appropriate
✔️ Refer you to a GP or another NHS service if needed

Using Pharmacy First means you can receive expert care quickly and conveniently, often without needing to contact the practice. It also helps keep GP appointments and our phone lines available for patients with more complex medical needs.

Next time you have one of these common conditions, think Pharmacy First. Your local pharmacist is here to help.

03/09/2026

📞 TELEPHONE SYSTEM UPDATE - YOU SAID, WE DID 📞

At Newgate Medical Group, we listened to your feedback.

✅ The EMMA AI telephone system has now been removed.
✅ Calls will now go to our Reception Team.

Thank you to everyone who shared their views and helped shape this decision.

What does this mean?
☎️ When you call the practice, you will speak with a member of our reception team. ⏳ During busy periods, telephone waiting times may be longer than before, as EMMA previously helped filter and direct calls.

🚨 Important Information Please do not contact us by phone before 10:00am for routine or non-urgent requests.

Requests may be declined before 10:00am if they are not urgent. This helps us keep phone waiting times down for those who need us most.

💻 Help us keep our phone lines free by using alternative services where appropriate:

📱 NHS App • Order repeat prescriptions • View test results • Access your health record • Manage appointments • Receive practice updates

💊 Pharmacy First Your local pharmacy can provide advice and treatment for: • Sore throat • Earache • Sinusitis • Impetigo • Shingles • Infected insect bites • Eligible UTIs

🌐 Practice Website Use our online services to: • Request appointments • Submit administrative queries • Order prescriptions • Request fit notes • Check referral updates

By using online services where appropriate, we can help reduce waiting times and keep our phone lines available for patients with urgent or complex needs.

Thank you for your patience, understanding and continued support as we work together to improve our services.

02/09/2026

📢 KEEPING CARE ACCESSIBLE - TOGETHER WE CAN HELP EVERYONE

Following the removal of the EMMA telephone system from 5th September, we would like to remind patients of the best ways to contact the practice.

✅ All medical and administrative requests must continue to be submitted using our Online Triage Form.

Whether you need medical advice, an appointment request, a fit note, or have an administrative query, please complete the appropriate online form via our website. This helps us assess requests safely, prioritise patients according to need, and ensure everyone receives the right care at the right time.

🌐 Access the Online Triage Form here:
www.newgatemedicalgroup.co.uk

Other ways to access support include:

📱 NHS App • Order repeat prescriptions
• View test results
• Access your health record
• Manage appointments
• Receive practice updates

💊 Pharmacy First Your local pharmacy can help with a range of common conditions, including sore throats, earache, sinusitis, impetigo, shingles, infected insect bites and eligible UTIs.

💻 Practice Website • Online Triage Forms (medical and admin requests)
• Appointment requests
• Prescription requests
• Fit note requests
• Referral updates
• And much more

☎️ Please remember: The removal of EMMA does not change how requests are submitted. Patients should continue to complete an Online Triage Form for medical and administrative requests wherever possible.

If you have communication difficulties or are unable to complete the Online Triage Form, please contact the surgery and a member of our reception team can complete a triage form with you over the telephone.

By using our online services, you help keep our phone lines available for patients with urgent or complex needs.

Thank you for your continued support as we work together to provide the best possible care for all our patients.

02/09/2026

Following the removal of the EMMA phone line system from 5th September, you can use the NHS App to:

✅ Order repeat prescriptions
✅ View your test results and medical records
✅ Book and manage appointments (where available)
✅ Receive messages and updates from the practice
✅ Track referrals and waiting times
✅ Access NHS 111 online
✅ Manage healthcare for someone you care for (if you have proxy access)

Using the NHS App is a quick, secure and convenient way to access many of our services without needing to call the practice. By using digital services where appropriate, you'll help keep our phone lines available for patients with urgent or complex needs.

If you haven't already, now is a great time to download the NHS App and make the most of the services available at your fingertips.

Thank you for supporting Newgate Medical Group as we continue to improve access to our services.