23/06/2026
🏆 Congratulations to our 2 Pioneers on receiving the Customer Service Excellence Programme (CSEP) Award! 🎉
Their professionalism, compassion, and dedication truly embody the spirit of service excellence at HKIA. Their outstanding efforts not only made a meaningful difference to passengers but also set a strong example for the entire airport community. ✨ We are proud to see their commitment recognized! 🌟
💬 Pioneer Insights: Q&A with Khan Zenab Tariq
Q1: Can you share some memorable moments or experiences while serving customers on your work duty?
A: Assisting an exhausted, elderly couple connecting through HKIA for the first time. I guided them in Cantonese, reassured them, and arranged an es**rt to their gate to ensure a comfortable journey.
Q2: How do you handle pressure, difficult situations, or challenges you have faced on the job while staying professional?
A: Peak hours at the lounge bring long queues and tight turnarounds. I stay calm by prioritizing tasks and maintaining clear communication with my team.
Q3: What advice would you give to NCS job seekers in Hong Kong who are looking for a meaningful career?
A: Embrace your multilingual and multicultural background—it’s a huge asset! Speak confidently, appreciate your cultural sensitivity, and don't hesitate to start in customer-facing roles to build experience.
💬 Pioneer Insights: Q&A with Samim Gurung
Q1: Can you share some memorable moments or experiences while serving customers on your work duty?
A: Learning from the cockpit crew about their intense schedules and discovering just how many multiple flights they have to operate in a single day!
Q2: How do you handle pressure, difficult situations, or challenges you have faced on the job while staying professional?
A: I live by my grandfather's advice: "Help those in need from your heart, without expecting anything in return." I focus on understanding what is bothering the guest and use my knowledge to do my absolute best to help them.
Q3: What advice would you give to NCS job seekers in Hong Kong who are looking for a meaningful career?
A: Trying won't hurt! Stepping out of your comfort zone gives you the strength to stay resilient and opens the door to learning brand-new things.
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