17/09/2026
Why does WhatClinic moderate reviews?
WhatClinic publishes both positive and negative reviews, as long as they comply with our Reviews Policy. A review does not need to be positive to be published, patients are welcome to describe disappointing experiences and explain why they were unhappy with their treatment or the service they received.
However, WhatClinic is based in Ireland and must operate within Irish law. As the publisher of reviews, we have legal responsibilities regarding the content that appears on our website. Reviewers may also be legally responsible for statements they publish.
This is why reviews are moderated before publication. Certain content cannot be accepted, including defamatory statements, allegations of criminal activity or medical negligence, personal accusations, hearsay, claims about the accuracy of a diagnosis or treatment, information relating to ongoing legal proceedings, and the names of individual clinic staff.
These rules are not intended to make negative reviews more positive or to prevent patients from sharing bad experiences. They help patients describe what happened without making allegations or claims that could create legal issues for them.
You can still be very clear about a negative experience. Focus on what happened to you, what you personally experienced, how you felt and whether the treatment or service met your expectations.
The goal is to allow patients to share genuine experiences, including strongly negative ones, while protecting reviewers and ensuring that published content complies with our legal responsibilities and Reviews Policy.