16/08/2026
GoHealth Goes Fully Digital
Agency unveils end-to-end digital beneficiary management system, calls for stronger synergy across hospital units
The Gombe State Contributory Healthcare Management Agency (GoHealth) has concluded a two-day intensive digital transformation training for healthcare providers in Akko, Balanga and Gombe Local Government Areas, marking another significant milestone in the Agency’s journey towards a fully paperless healthcare system.
The training was designed to acclimatise healthcare providers to GoHealth’s fully digital beneficiary healthcare management platform, equipping participants with practical skills on the Agency’s upgraded web and mobile applications. The new system is expected to enhance the quality of patient care, improve operational efficiency, and significantly reduce turnaround time in service delivery.
Declaring the training open, the Executive Secretary of GoHealth, Dr. Abubakar Musa, represented by the Director of Planning, Research and Statistics, Mr. Tanimu Umar, described the digitalisation initiative as a defining moment in the Agency’s vision to modernise healthcare administration across Gombe State.
“The future of healthcare is digital. Our vision is to build a system where beneficiaries walk into a hospital, verify their identity, and instantly have their medical records securely available, without the burden of carrying paper files from one unit to another, in line with current global best practices ” he said.
He noted that the transition to a fully digital platform would eliminate challenges associated with missing patient files, fragmented medical histories, and delayed claims processing, while ensuring faster, more coordinated healthcare services for GoHealth beneficiaries.
Mr. Umar further emphasised that the upgraded platform would foster greater collaboration among clinical and administrative units within health facilities, compelling hospitals to become more ICT-compliant and integrated in their service delivery.
Speaking during the training, the Director of ICT, Mr. Gidado Musa Biri, explained that the scale-up exercise was designed to prepare healthcare facilities for seamless implementation of the digital platform across all service points.
According to him, participants were trained to configure facility structures, user profiles and clinical units; manage complete beneficiary journeys from enrolment and appointment booking through discharge and claims submission; execute end-to-end clinical workflows including triage, consultations, investigations, prescriptions and referrals; operate pharmacy, laboratory, radiology and theatre modules; manage inpatient admissions and electronic drug charts; monitor bed occupancy; process co-payments; and submit accurate electronic claims.
The practical sessions were facilitated by GoHealth’s Operations Manager, Dr. Gideon Maspara, who led participants through hands-on simulations covering beneficiary enrolment, appointment scheduling, outpatient and inpatient encounters, clinical documentation, diagnostic requests, medication prescribing and dispensing, patient tracking dashboards, electronic discharge processes, and claims management.
Closing the programme, the Director of Operations and Service Quality Assurance, Mrs. Wasilatu Umar Sambo, urged participants to consolidate the knowledge gained by consistently practising on the platform and cascading the skills learnt to their colleagues within their respective facilities.
“This training is only the beginning. The success of GoHealth’s digital transformation depends on every healthcare worker embracing the system and ensuring that the knowledge acquired is cascaded throughout our hospitals,” she said.
The training forms part of GoHealth’s broader commitment to delivering efficient, transparent and technology-driven healthcare services, while strengthening the quality of care for beneficiaries across Gombe State.
Similar trainings are expected to reach the remaining 8 LGAs within the course of 2 weeks, ahead of the operaltionalisation of the new digital framework.