06/10/2026
LASUTH SERVICE CHARTER CHAPTER CELEBRATES CUSTOMER SERVICE WEEK
The Lagos State University Teaching Hospital (LASUTH) Chapter of the Service Charter, in recognition and commemoration of the 2026 Customer Service Week, paid a courtesy visit to the Top Management Committee of the hospital on Tuesday, 5th October, 2026.
During his address, the Chairman of Service Charter, LASUTH Chapter, Dr. Ramon Morounkola, described the role of the Service Charter in the hospital as one that has helped define and structure a high standard of service delivery to both the external and internal publics of the hospital.
Dr. Morounkola laid emphasis on the five A’s of customer service excellence, which are: availability, accessibility, agreeability, attention and appreciation, describing them as established markers for purposeful customer service delivery. He further appreciated the management for its support in ensuring that the Service Charter Unit functions effectively.
The Chief Medical Director of LASUTH, Prof. Adetokunbo O. Fabamwo, in his response, expressed his delight at receiving the team and emphasised that the effectiveness of the Service Charter is best achieved through a bilateral approach.
The CMD noted that while hospital staff are constantly trained and guided on the ethics and standards of their profession, patients and other stakeholders of the hospital should also be adequately informed about their rights and responsibilities.
Prof. Fabamwo assured the Service Charter team that the hospital management would continue to reinforce excellent and quality service delivery to all and sundry. He commended the current chairman for his revolutionary impact and encouraged the team to sustain the momentum and not rest on their oars.
Members of the Top Management Committee present were, Director, Clinical Services and Training (DCST) and Chairman, Medical Advisory Committee (CMAC), Prof. Adebowale O. Adekoya; Director of Hospital Administration and Human Resources, Mrs. Olayinka Oye-Bamgbose; Director, Nursing Services, Mrs. Oluwatoyin Babarimisa; Deputy CMAC, Clinical Services 1, Dr. Ayodele Bamidele; Deputy CMAC, Clinical Services 2, Dr. Olayinka Olawoye; and Deputy CMAC, Administration, Dr. Adeola Ajibare.
Some members of the Service Charter present at the visitation include ADNS Adenike Adewuyi, Mr. Akintunde Oduntan, amongst others.