17/08/2026
For Nicole, one of our Neonatal Social Workers, the most meaningful part of working in NICU is supporting babies and their whānau through some of the most challenging moments of their lives.
Some of you may remember Soul from earlier posts on our social channels. She was Soul’s social worker and walked closely alongside him and his whānau throughout his NICU journey. She helped coordinate special moments, including his trips to the beach and to see Santa, and she was there with his whānau when it was time to say goodbye.
Alongside two other social workers, she supports families from the beginning of their NICU journey through to the day they leave the unit. For some whānau, that may be only a few days. For others, that support can continue for many months.
“Having a baby in NICU is not something you want or plan for. Whānau show incredible resilience, often while having difficult conversations with limited privacy, spending time away from their baby, and being without their usual support networks.”
She says the environment surrounding families matters deeply. More privacy, comfort and space can give whānau the opportunity to be together, support one another and create precious memories with their baby.
Through the NICU redevelopment, and with support from Māia, we are helping create an environment that better supports babies, whānau and the dedicated teams who care for them.
Pictured: Nicole alongside the NICU memorial cabinet, which holds a small elephant belonging to Soul.
