Youth One Stop Shop (YOSS)

03/09/2026

Enroll now on our website www.yoss.org.nz for free health care if you’re 10-24 years. Other options are below

Healthcare options if you don't need emergency care

If you need medical advice but don't require emergency department (ED) care, there are a number of healthcare options available.

If you're unsure where to go, call Healthline on 0800 611 116. This is free, 24-hour health advice from registered health care professionals who can help you decide what care is right for you.

Your GP
For ongoing health concerns, prescriptions, referrals, routine care and non-urgent medical issues.

Online GP services
Speak with a doctor by phone or video from home. This can often be a convenient option for non-urgent health concerns.
healthnz.govt.nz/online-phone-healthcare/online-gp-care

Urgent care clinics
For illnesses and injuries that need prompt attention but are not life or limb threatening.

26/08/2026

www.healthnz.govt.nz/onlinegp for more info about online GP services

"It wasn't an emergency, but she needed care that night."

When Kloe's four-year-old daughter Ruby developed a recurring skin infection one evening, she found herself in a situation many parents know well. Ruby needed medical advice and treatment quickly, but not a trip to urgent care.

At 7pm, Kloe logged on to Health New Zealand's Online GP service. Within minutes, she was speaking with a nurse, sharing photos of Ruby's condition. Soon after, a doctor joined the call, assessed the issue, and arranged a prescription to be collected from their local pharmacy the next morning.

"This was the fourth very positive experience our family has had with the service," says Kloe. "I know this is free for us, but it's a service I would happily pay for time and time again."

The Online GP service gives people another way to access timely healthcare when they can't get in to see their usual GP, especially after hours, on weekends, or if they live in a rural area.

✅ Free for children 13 years old and under
✅ Subsidised for young people aged 14-17 and people with community services cards
✅ Available from anywhere in New Zealand
✅ Treatment for many common conditions without needing to leave home

Since launching in May 2025, more than 77,800 people have used the service, with over 103,600 consultations completed. Most patients receive the care they need online without needing to be referred elsewhere.

Learn more about Online GP and whether it's right for you: www.healthnz.govt.nz/onlinegp

13/08/2026

🤒 Got Influenza A?

Rest and get plenty of sleep, Drink lots of fluids, Eat small meals if you can, Stay home so it’s doesn’t spread.

Antibiotics don't work for influenza because flu is caused by a virus, not bacteria.

If you need advice, contact your GP or local pharmacy first rather than going in while you're sick. They can let you know the best next step.

You can also call Healthline 0800 611 116 (free and 24/7) and Practice Plus on 0800 772 2758 for virtual appointments 7 days a week

29/05/2026

We are closed on Monday for King’s birthday. See you on Tuesday at 9am (walk-in is open in the morning). Remember that our enrolled rangatahi can go to The Palms on Saturday from 8am-5pm or you can ring Healthline on 0800 611 116

18/05/2026

Pizza and $30 grocery gift card for joining our focus groups on Tuesday (5.30pm) and Wednesday (12pm). You need to be aged 16-24 years with lived experience of mental health

30/04/2026

Taringa whakarongo! Ki te reo o ngā taiohi
Our voices matter! We deserve to be heard

🎤🗣️ During Youth Week, come and get involved in focus groups or interviews that are in person or online. Your voice and experience can help shape youth mental health services locally and nationally

02/04/2026

We’re closed for Easter and will be open again at 9.00am on Tuesday. If you’re enrolled at YOSS you can go to The Palms on Saturday. Ngā Mihi o te Aranga 🐰 🥕