23/07/2026
📢 A Gentle Reminder to All My Dear Patients and Parents ❤️
First of all, THANK YOU for your trust and for allowing me to be part of your child's healthcare journey. It is truly a privilege to care for your children, and I always do my best to respond to your messages as soon as I can. That said, I kindly ask for your patience while waiting for my reply.
Please understand that I am not able to respond immediately all the time. Aside from seeing patients in the clinic and hospital, I also do hospital rounds, attend deliveries, manage emergencies, and, like everyone else, I also have personal and family responsibilities. My phone is not glued to my hands, and there are many times when I simply cannot check or respond to messages.
There are times when:
🚗 I am driving, and for everyone's safety, I do not reply to messages while driving.
🏥 I am doing hospital rounds, attending to admitted patients, or if am at my clinic at Holy Family Hospital, we have a very poor signal including that of my secretary
👶 I am examining patients, attending deliveries, or handling medical emergencies.
🏡 I am at home spending time with my family, doing household chores, bathing, eating, or resting.
😴 I may also be asleep, especially after long stressful days
💙 To my long-time ("OG") patients and parents, you probably know that I usually reply quite quickly whenever I can because I already know your child, their medical history, and we've already established a doctor-patient relationship.
For new patients, however, I hope you understand that it may take me longer to respond to medical questions. It is difficult—and often inappropriate—for me to give medical advice when I have not yet met or examined your child. In many cases, I may recommend that your child be seen in the clinic first so I can assess them properly and safely.
But generally, as long as gising ako at hawak ko phone ko I reply quick.
📩 When sending me a message, may I ask one small favor?
Please send your complete concern in your first message instead of just saying "Hi" or "Good day." This helps save both of us time because I can read your concern immediately and reply appropriately once I'm available.
For example, instead of: *Hi Doc.*
You may send: *Good morning, Doc. This is Juan Dela Cruz's mother. He has had a fever since last night (38.8°C) despite paracetamol. He's still drinking well and has no cough or colds. May I ask what I should do?*
This allows me to respond more efficiently without having to wait for another message. If more than 24 hours have passed and I still haven't replied, please don't hesitate to send your message again. There are days when I receive an overwhelming number of messages, and despite my best efforts, some conversations may unintentionally get buried. A gentle follow-up is perfectly okay. Minsan din kasi may reply na ko akala ko nasend na, hindi pa pala (signs of aging 😬)
🙏 I also have one humble request.
If you happen to know my family members, I sincerely ask that you please do not message or call them to get my attention. They are not involved in my medical practice, and I hope we can respect their privacy. I promise I will respond as soon as I am able. Or better, you may text my secretaries instead. Most of the info you need (schedule etc) is here at my page, you just need to READ 🙂
🚨 If your child has an urgent medical concern or is experiencing an emergency, please do not wait for my reply. Instead, proceed immediately to the nearest Emergency Room or seek emergency medical care. Messaging me is not a substitute for emergency evaluation, and waiting for a response may delay the treatment your child needs.
Thank you for your patience, understanding, and respect for my time, my family, and my profession. These simple boundaries allow me to provide the best possible care—not just to your child, but to all of my patients.
Thank you for your continued trust and kindness. ❤️