ICARE HMO

07/06/2026

Conference participants moved from booth to booth collecting brochures, notebooks, tumblers, merchandise, giveaways, samples, business cards, and countless reminders of the conversations they had throughout the event. As the day progressed, many attendees found themselves juggling overflowing paper bags, multiple tote bags, and stacks of items awkwardly balanced between coffee cups and mobile phones.

This was when the iCare team started joking with participants: "You need a bigger bag."

What began as a lighthearted comment quickly evolved into something more meaningful because perhaps the same thing can be said about work itself.

Read the full story here: https://icare.com.ph/2026/06/05/sometimes-you-just-need-a-bigger-bag/

iCare - Say Yes to Better Health

06/06/2026

"When was the last time you told yourself... faaaaaaah, I was wrong?"

The question, delivered by Gideon V. Peña, Chief Commercial Officer of iCare, immediately changed the energy inside the room during the Idea Sparks session held during Contact Islands 2026 at Shangri-La Mactan in Cebu on May 28.

What initially drew laughter quickly evolved into something more reflective as Peña challenged the audience to reconsider long-held assumptions about success itself, asking whether people had been "wrong about what success would feel like," "wrong about believing that once you reach a certain level of success life would somehow become lighter," or even "wrong about thinking pressure would eventually disappear." As the room settled, he offered an uncomfortable observation: "Because if anything, success often increases the pressure."

Read the full story here: https://icare.com.ph/2026/06/05/why-the-future-of-customer-experience-may-depend-on-making-people-feel-human-again/

iCare - Say Yes to Better Health

05/06/2026

When industry leaders gathered at Shangri-La Mactan in Cebu from May 26 to 28, 2026 for Contact Islands 2026, many expected conversations around artificial intelligence, automation, customer behavior, and workforce transformation. Few expected one of the conference’s most significant announcements to be a change in name.

Yet the transition from the Contact Center Association of the Philippines to the Customer Xperience Association of the Philippines, or CXAP, may ultimately become one of the most consequential signals about where one of the country’s most important industries is heading.

Link below for the full story.

iCare - Say Yes to Better Health

04/06/2026

From May 26 to 28, 2026, business leaders, technology executives, and customer experience professionals gathered at Shangri-La Mactan in Cebu for Contact Islands 2026, the flagship annual conference of the Customer Experience Association of the Philippines (CXAP), formerly known as the Contact Center Association of the Philippines.

The conference arrived at a pivotal moment for an industry undergoing rapid transformation, where discussions increasingly centered on artificial intelligence, workforce evolution, operational efficiency, and the future of customer engagement.

Link below for the full story.

iCare - Say Yes to Better Health

01/06/2026

When vitality and care meet, you get Sharmaine and Carie. Orange, we mean Sharmaine, has always been a color that calls for action: a movement forward and an inspiration for Better.

Carie has always been part of our rebranded identity: of how we wanted to champion accessible and reliable care for every Filipino.

At iCare, we know how important it is to have an identity that resonates with one’s purpose and transformation.

iCare - Say Yes to Better Health

01/06/2026

Happy International Children's Day! 🧡

Today, we celebrate our hope for the future, the limitless potential they hold, and their innovative creativity.

May we continue to build a world and communities where children can remain healthy, feel heard and seen, while supporting their dreams and ambitions.

iCare - Say Yes to Better Health

31/05/2026

Some nos can lead you to something better: a no to an old, harmful habit, a no to something that drains you, and a no to something that seems familiar but is no longer driven by growth.

There is a meaningful change in some NOs.

As we celebrate "World No To***co Day," let this be a reminder that your NO led you to something better, whether Better Health or a better relationship with yourself; every decision has the power to change you and your life.

iCare - Say Yes to Better Health

30/05/2026

Saturday powered by hugs from your favorite furry companion!

Interactions with your pets have always been correlated with being more relaxed, lower cortisol levels, and better mood.

Sometimes the best part of your day is the downtime with your cats or pets.

28/05/2026

From possibility to proof.

“Rapid transformation” is more than a headline. It reflects thousands of decisions, millions of member interactions, and one clear mission: enabling more Filipinos to say yes to better health.

iCare HMO

Health & FitnessiCare secures No. 3 in Philippine HMO industry following rapid transformationBusinessMirrorMay 27, 20262 minute read iCare has officially risen to the number three position among health maintenance organizations (HMOs) in the Philippines. This milestone follows a comprehensive transf...

28/05/2026

Third place is a neutral place, no responsibilities, but just a place to be; it is not a place for work. It is a space that has a sense of conviviality and openness for connection; it can be your favorite coffee shop, the nearest public library, or even your gym.

iCare - Say Yes to Better Health