VISAYA

Creating Meaningful Journeys Visaya KPO was formed to cater to the needs of companies to remain competitive in their respective marketplace.

Here at Visaya KPO, we value our long‐term partnerships with our clients by our commitment to quality and reliability. We provide the knowledge and expertise that is flexible to fulfill each customer’s unique needs.

20/08/2026

ONLY 10 SLOTS LEFT!

Ready to upskill and explore opportunities in healthcare?

VISAYA Ortigas is offering FREE Revenue Cycle Management Operations Level I Training, with training allowance from TESDA.

Open to the public, but slots are filling up fast.

📅 Training starts September 2026
📍 VISAYA Ortigas
📲 Scan the QR code to apply and secure your slot, or message us here to coordinate directly with our HR team and join the training.

14/08/2026

Meaningful connections start with meaningful conversations.

VISAYA was proud to be part of the Industry Academe Mixer 2026: Aligning Healthcare Talent with the Evolving Needs of the HIMS Sector, bringing together leaders from healthcare, HIMS, academe, government, and organizations shaping the future of Filipino talent.

From insightful talks and interactive discussions to collaborative sessions and networking, the event opened conversations around talent development, skills readiness, technology, education, and the evolving needs of the healthcare workforce.

It was a valuable opportunity to connect with industry leaders, share ideas, and explore how stronger collaboration can help prepare Filipino talent for the opportunities ahead.

Here’s to creating meaningful partnerships and meaningful careers.

10/08/2026

JR Lomugdang, Marketing Head of VISAYA and a member of the CXAP Marketing Council, emphasized that a successful rebrand is more than a new identity. It is a collective effort driven by the active participation of every member organization.

Reflecting on his own journey, JR shared how joining the CXAP Marketing Council gave him the opportunity to help shape meaningful change from within. His message underscored that the future of CXAP will not be defined by its new brand alone, but by the people who champion its vision and contribute to its continued growth.

📍Penthouse, Ascott Bonifacio Global City, Manila
July 28, 2026

Customer Xperience Association of the Philippines - CXAP

06/08/2026

From Brand Launch to Industry Movement, Julian Valenzuela, President and CEO of VISAYA and Member of the CXAP Board of Directors, emphasized that the future of customer experience is about more than changing perceptions. It's about inspiring pride within the industry, attracting future-ready talent, and showcasing the growing breadth of careers that are shaping the next generation of customer experience.

As the Customer Xperience Association of the Philippines - CXAP continues to champion a human-powered, AI-enabled future, the conversation is no longer just about contact centers. It's about an industry that continues to evolve, innovate, and create new opportunities for Filipino talent.

📍Ascott Bonifacio Global City, Manila
July 28, 2026

05/08/2026

CXAP Courtesy Visit with PEZA

The Customer Xperience Association of the Philippines - CXAP met with Philippine Economic Zone Authority Director General Tereso "Theo" Panga and Ms. Rowena Naguit, Group Manager for the Management Information System & Corporate Planning Group, to discuss key initiatives that will strengthen the Philippine CX industry.

Representing CXAP were President Haidee C. Enriquez, Board Trustee and VISAYA CEO Julian Lizares Valenzuela, and members of the CXAP Enabling Team, Roselle Guinares and Raj Reyes.

Among the key areas discussed were:

-PEZA's commitment to support the 2027 Outbound Mission

-A potential partnership on AI upskilling initiatives

-The development of a Business Resiliency Playbook for the industry

We look forward to collaborating with PEZA on these initiatives as we continue building the future of Philippine customer experience together.

29/07/2026

The future of customer experience starts with embracing change.

As the Contact Center Association of the Philippines officially transitions to the Customer Xperience Association of the Philippines - CXAP, the industry marks a new chapter that reflects the evolving role of technology, innovation, and AI in delivering exceptional customer experiences. The rebrand signifies more than a new name. It represents a broader vision for an industry that continues to adapt, grow, and lead in a rapidly changing digital landscape.

VISAYA President and CEO Julian Valenzuela, who also serves as a CXAP Board Director, joined fellow industry leaders and members of the Marketing Council in discussions on the association's new identity and what it means for the future of Philippine customer experience. Building on this renewed direction, the conversation reinforced AI as a powerful tool that empowers people and organizations rather than replacing them.

At VISAYA, we remain committed to driving innovation while keeping people at the center of every customer experience.

CXAP Marketing Council (L-R):

Raymond Boholano, Hanica Pacis, Rommel Regino, Tonichi Achurra-Parekh, Carmen Antunez, Marilyn Romero-Ventenilla, MSc, Julian Kyle Lizares Valenzuela, and John Ray Lomugdang, CLSSWB

27/07/2026

As healthcare continues to evolve, conversations around AI are becoming conversations about better patient outcomes, stronger operational efficiency, and empowering healthcare professionals.

VISAYA was honored to participate in the HIMAP CEO Forum 2026, an exclusive gathering of industry leaders exploring how AI-enabled workflows are reshaping digital healthcare and revenue cycle management.

The forum featured valuable insights from distinguished speakers and panel from industry colleagues from R1 RCM, FEU Institute of Health Sciences and Nursing, Makati Medical Center, and Carelon Global Solutions Philippines

As technology continues to advance, the future of healthcare lies in leveraging AI to complement human expertise, creating smarter workflows while keeping patient care at the center of every innovation.

Thank you to HIMAP for bringing together healthcare and technology leaders to drive meaningful conversations that shape the future of the industry.

03/07/2026

This Fourth of July, we celebrate 250 years of American independence and the enduring spirit of innovation, resilience, and opportunity.

Here's to strong partnerships, continued progress, and a brighter future.

Happy Fourth of July from all of us at VISAYA!

23/06/2026

Congratulations to the newly inducted HIMAP leaders and council volunteers.

We're proud of our VISAYA team members who were inducted to the Market and Branding Council: Kenneth Panlilio, John Ray Lomugdang, and Jordan Jerrick Manalo, for renewing their commitment to serving the HIMAP community. Thank you for continuing to help advance the healthcare IT-BPM industry through your leadership and service.

Address

Hanston Square Building, 12th Floor, 17 San Miguel Avenue, Ortigas Center
Pasig
1227

Website

http://www.visayakpo.com/

Alerts

Be the first to know and let us send you an email when VISAYA posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to VISAYA:

Want your business to be the top-listed Health & Beauty Business in Pasig?