24/04/2026
To Our Valued Patients at One Smile Dental,
We’d like to remind everyone that we are operating on a "FIRST COME, FIRST SERVED BASIS." It means that the first patient to come is the first patient to be served. This change was made to ensure fairness to all our patients—especially those who arrive early and are ready to be treated. In the past, we followed an appointment-based system, but many patients would arrive late, which caused delays and affected others who had been waiting patiently.
Please understand that some dental cases take more time than others due to their complexity or severity. Our top priority has always been the quality of care we provide—not how many patients we see in a day. We believe that rushing treatments compromises results, and that’s something we won’t do. Also, please note: If you come to the clinic and then leave to go somewhere else, you lose your place in line. We understand that things come up whether it is an emergency or not, but once you step out and other patients arrive, they will be treated first. This helps keep everything moving smoothly and fairly.
So if you're waiting, please know that we're doing our best to give everyone the same level of care. We truly appreciate your patience and understanding as we continue to provide each and every patient with the highest standard of dental care.
Thank you for being a part of the One Smile Dental family! 🦷🙏🏻