13/04/2018
TITAN Education Services is pleased to offer banking classes at its campus in Clifton, Karachi.
Conducted by highly experienced and professional bankers/ teachers.
One and Two months Certification Courses on Practical/ Functional Banking for New Bankers/ Fresh Graduates interested in Banking Career.
Branch Operations: Introduction of Banking and its Basic Functions.
1. Account Opening: Types of Accounts, KYC and AML, Documentation for various Accounts, Operational, Practical approach for account Opening and Handling, Customer Dealing, Negotiable Instruments and their operation, Basic Philosophy of account opening and relevant documentation, Account Opening in the Main System / Relevance of Documentation required for Account Opening /Vouchers and Entries in connection to AOF. Studying the AOF and its benefits/SBPs Directives for AOF/ Office decorum, Case study
2. Remittance: Types of remittance, Inward remittance, outward remittance, Local remittance, foreign remittance, Documentation required for any remittance, Handling Inward Remittance, Handling outward remittance, Bills/ Cheques/ Demand Drafts/MT/ TT/ SWIFT/ PO/ IBT/etc,/ negotiable Instruments operation from Audit point of view, Collection of Cheques and other negotiable instruments, Documentation and operation from audit point of view, AML and KYC info compilation, Various types of SWIFT and MTs, Links of remittance and accounts from AML point of view, Compliance from SBP / NOSTRO & VOSTRO Accounts and their reconciliation/Remittance Accounting in the main System and relevant vouchering/ OFAC and its importance with requirements, Case study.
3. Clearing: Functions of Clearing, Inward and outward clearing, Role of NIFT/ Shadow credit and Shadow debit, Balancing of Clearing, Finding out the differences in clearing, Balancing with Main account/ SBP, NIFT and its functions, Case study.
4. Cash Management: Cash department and its functions, balancing of Cash with till and the system, Handling shortage and excess, Vouchering and entries in the main system and their effects/ Cash management from audit point of view, Case study
5. Customer Support: Handling daily customers, handling difficult/ high-profile customers, customer-banker coordination, avoiding conflicts, maintaining business and banking ethics, listening is important / addressing complaints and inquiries, Judging a customer, staff coordination, Body language of CRO or CRM and counter staff, Common mistakes while dealing with walk-in customers / incident reporting, coordination between operation staff and management, customer dealing and handling from audit point of view, Case study
6. Branch/ Back office operations: Importance of liaison between HO and the Branch, Functions of Branch operations, Functions of branch / back office operations, Duties of Branch staff according to their JDs and Mandates, Duties of In-charge branch operations, Duties of Branch Manager, coordination and its importance, duties of BDM/ BDO, counter staff and their role in branch operation, Importance of Floor In charge/ officer, daily correspondence/ communication between Branch and HO. Branch operations from Audit point of view/ dealing with Auditors/ Clients during branch working hours/ What is Start of the Day and End of the Day?/ Reversals when required/ Balance Sheet Analysis/ Income/ Expanse Statement and its functions/ Case Study.
Specialized Areas/ Courses: Basic Vouchering, Trade & Finance Functionality, Export Documentation and Letters of Credit; Checking and Negotiation, Risk Management, Whistle Blowers, Basics of Islamic Banking/ Calculation of Profit & Loss/ Liability products and their functionality/ Asset and Liabilities in Balance Sheet/ SBP reporting/ HO reporting/ Customer Account Statements and their sensitivity/ Handling Utility Bills/ ATM and its functionality/ Reconciliation.
