Infermedica

06/07/2026

At HLTH Europe, CEO Piotr Orzechowski sat down with Chief Medical Officer, Dr. Charles Young, to talk clinical governance, patient trust, and what separates good AI health research from the rest.

A few questions we dig into:
🔹 What does clinical governance actually mean in practice?
🔹 Can AI genuinely make healthcare more accessible?
🔹 How do you know if medical research is actually trustworthy?
🔹 What's the one thing every healthcare company should prioritize?

Read the full interview, including Charles' thoughts on building trust as an AI company and his advice for healthcare leaders: https://pr.infermedica.com/4wxFJ7P

29/06/2026

Expert healthcare meeting you where you are—which, for 55% of Australians, is on ChatGPT.

With more than half of Australians seeking healthcare advice on ChatGPT, Healthdirect Australia is taking the initiative to meet its consumers exactly where they are—directly on OpenAI’s platform.

Healthdirect Australia has announced its collaboration with OpenAI, Infermedica, Skin Analytics , and technology companies AWS and DEPT to bring Healthdirect services directly into ChatGPT.

“We’re seeing consumers vote with their feet, they’re using these tools, so it’s here. We’re not trying to talk people out of it, but we’re looking at what can each of us do to make it better, safer, localised. Australians are reaching for AI because it’s instant, it’s personal, and it speaks their language.” — Bettina McMahon, Chief Executive Officer, Healthdirect Australia.

At Infermedica, we are proud to be part of this exciting new initiative to improve access to clinically validated healthcare guidance for millions of people.

Read the full announcement: https://hubs.la/Q04mN37R0

It is collaborating with Infermedica, Skin Analytics, AWS, and DEPT to create a health assistant on the popular AI chatbot platform.

26/06/2026

Thank you, HLTH Europe, for highlighting our latest research with Healthdirect Australia.

Evidence matters—and we're proud to see the real-world impact of clinically validated AI at scale!

See the full peer-reviewed study here: https://hubs.la/Q04mCZ_n0

04/06/2026

Implemented within a nurse triage call center, Infermedica’s clinical AI triage helps nurses guide people to the right care at the right time, giving members confidence to self-care at home or directing them to the appropriate care setting.

Key findings:

- 39% increase in self-care intent after using virtual triage
- 22.8% of members changed the level of care they sought, with 62% of those decisions resulting in patients opting for lower-acuity care like telemedicine or self-care
- 48.4% of after-hours cases were de-escalated

Discover more data-driven insights.

Download the summary: https://pr.infermedica.com/4ud74dO

12/03/2026

Growing evidence → The measurable value of digital front doors.

This new report consolidates real-world data from public and private implementations and examines the impact of national digital front doors across:

• Self-care and patient uncertainty
• Avoidable emergency visits
• Early detection and escalation
• Adoption of virtual care services
• Economic and operational performance

For leaders shaping national healthcare strategy, this is the evidence base.

Access the full report: https://pr.infermedica.com/40s7EYD

Explore this evidence-based report on the value and impact of digital front doors in healthcare — how AI-powered access transforms national health systems.

10/02/2026

In Australia in 2021–22, one-third of ED patient presentations were for lower urgency needs which could have been managed in a primary care setting or by self-care.

Our latest study of 1.55 million healthcare encounters shows that Infermedica’s virtual triage helps patients make the right care decisions. After using the system, the share of patients intending to visit the ED dropped from 36.7% to 24.6%.

That’s thousands of patients redirected to the right level of care, helping to:

✔️ Ease overcrowding in emergency departments
✔️ Ensure timely access for those who truly need urgent care
✔️ Improve overall healthcare system efficiency

Virtual triage isn’t just convenient, it’s smarter care for everyone.

Download the study summary: https://pr.infermedica.com/4r6rGnn

21/01/2026

Say goodbye to uncertainty.

With Care Navigation Mapping, patients know exactly where to go and what to do next. Built on Infermedica’s five-level triage, it guides users to the right service or specialist, reducing confusion and delays.

One study shows a 99.6% reduction in uncertainty when using Infermedica solutions—so patients feel confident and supported every step of the way.

Get in touch to learn how to map your users to the right care, every time: https://hubs.ly/Q03_G0FP0

19/01/2026

What happens when virtual triage is implemented at a national scale?

Our latest paper, in pre-proof awaiting publication, analyzed 1.55 million healthcare encounters from a nationwide virtual triage implementation.

The results show the transformative impact of AI-powered triage:

✔️ Near-elimination of patient uncertainty, dropping from 43.2% to 0.2%
✔️ Reduced intent to visit Emergency Departments, easing pressure on in-person services
✔️ Increased adoption of virtual and alternative care pathways, including virtual ED and urgent care
✔️ Support for patients outside clinic operating hours, improving access and continuity of care

Together, these outcomes demonstrate how virtual triage can serve as a scalable digital front door—guiding millions of patients to the right care, at the right time, in the right setting.

📖 Read the full study to explore the complete findings: https://hubs.la/Q03_gwP_0

09/01/2026

Looking to implement virtual triage on a national scale?
Watch this 7-minute presentation, now available on YouTube.

In this session, Piotr Orzechowski shares how Infermedica’s partnership with Healthdirect Australia helps 26 million Australians receive the right care, at the right time.

This large-scale virtual triage implementation addresses some of healthcare’s most common challenges:

‼️ Increasing pressure on GP surgeries
‼️ ED overutilisation
‼️ Growing patient expectations to play an active role in managing their health

The model combines two complementary pathways:
🔹 A self-assessment symptom checker
🔹 A nurse advice line

Real-world impact at scale:

✅ 71% increase in self-assessment completion rates
✅ 55% of patients with ED intention redirected to lower-acuity care settings
✅ 46% reduction in overtriage compared to the legacy system.. and many more stats in the presentation!

How is this achieved?

Watch the full presentation from the GIANT Health Event on YouTube.
▶️ https://pr.infermedica.com/49cpiVv

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

10/12/2025

Patient engagement begins long before appointment bookings, reminders, follow-ups, or even education.

It starts the moment a patient feels a symptom and wonders what to do next.

That’s the gap AI-driven triage fills.

➡️Clear guidance
⏲️Fast access
📍Seamless navigation
🤝 Real patient confidence

In our latest blog, we follow fictional patient Maya through her care journey—from initial symptom to visit, follow-up, and even preventive care.

It’s a look at how AI triage transforms uncertainty into action and why it’s essential for modern patient engagement.

Read the full story 👇
https://hubs.la/Q03XBw9N0