Calderdale & Huddersfield NHS Trust's Complaints Service, fit for purpose?

23/04/2020

12/04/2020

The matron of the Day Surgery Unit (HRI), who had been tasked with investigating my complaint, phoned me. I asked her why there were such long waiting times, and why all the patients for one session had to report at the same time. Her reply was that ‘as patients came from far and wide it would enable their procedures to be staggered’. It did not make any sense at all that all the patients arriving at the same time could be staggered! My answer to that reasoning was to tell her that I could not believe it, and that it was a ‘fairy story’. I then asked her to put it down in ‘black & white’, she said it would be included in her response. I reported everything she had said very soon afterwards to a Complaints Service (PACS) worker Susan Riach and asked her to remind the matron what she had said and that she would include it in her response. She agreed so to do, and months later when queried about it, she confirmed she had done so. Therefore was no way she could have forgotten, she had lied. I did phone the matron to ask why she had not done so, without result, she was irritated, she wasn’t at all keen on being interrogated by a mere patient.
The matron never did publish what she had said that day. Excuse after excuse came out. She couldn’t remember what she had said, she hadn’t written it down, she wasn’t required to do so as it was a phone call under a PALS rule, which was never published, ergo not true. She forgot to add that the point of her pencil was broken and despite it being a surgery unit couldn’t find a knife to sharpen it!
I reported all this subterfuge to the head of complaints and board of directors, but nobody took any notice. This I know, from experience, is a typical response at Calderdale and Huddersfield Foundation Trust whenever I bring up something distasteful.
Is PACS really fit for purpose? In my books NO!
Anyone interested can see some of the emails generated in this case, please email me at [email protected] for info.
Everything treated as strictly confidential, thanks, David Clegg.

12/02/2020

Calderdale and Huddersfield Foundation Trust comments/complaints. Today (04 Feb 2020) I was told by a Mr X and Doctor Y that all my complaints were invalid. I was amazed and told them so very strongly. After I mentioned airing the complaints, and naming names, on social media, Dr Y became quite agitated and threatened dire consequences if I so did. She indicated that her colleague would get really cross and take me to court.
My plan is to 'showcase' one complaint of dishonesty at a time. Any interested readers would then be able to request copies of the pertinent emails covering my complaint from [email protected]. The readers could then make their own judgement on the merits or otherwise of my complaint.
Hopefully these emails would then be forwarded to friend/relations for their comments.

Your comments emails or otherwise are more than welcome.
David Clegg 4 Feb 2020.

UPDATE. 15 Feb. Dr Y, has informed me via a minion that a firm of solicitors has confirmed that they have sent a response to the meeting, looks like she has reverted to doing things by remote control. I have not received any such email response from Weightmans Solicitors as of this date!
Why they involve an outside lawyer, when they have their own, much lauded, Gerard Curran, Head of Legal Services. Is he not capable of threatening me? It would save the taxpayer a lot of money if he were to be USED FOR THE JOB HE IS PAID FOR?. or is he not capable? As it is CHFT is now spending more taxpayer's money to save them having to pay out to another tax payer!