Consilium Software Inc.

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Consilium Software Inc.

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Consilium Software has helped over 1,000 companies in more than 110 countries connect their employee

Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Management), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

13/10/2026

Outbound success isn't about more calls. It's about smarter decisions and better outcomes.

With Consilium Outbound Intelligence, enterprises can:

✅ Optimize Collections – Prioritize by recovery potential, engage at the right time, and automate payment journeys.

✅ Accelerate Conversions – Connect sales, onboarding, and renewals through AI-driven, omnichannel engagement.

✅ Complete Customer Journeys – Seamlessly move from outreach to conversational AI, eKYC, live assistance, and e-signatures.

One intelligent journey. From first contact to final outcome.

💬 Is your outbound strategy focused on activity or outcomes?

🌐 www.consiliumsoftware.com

12/10/2026

Wishing everyone across Canada a peaceful and joyful Thanksgiving. May your day be filled with gratitude, warmth, and love 🍁.

12/10/2026

One Customer. One Context. Every Interaction.

Customers don't think in channels. They expect seamless experiences, whether engaging through voice, AI, social media, or live support.

Consilium Software Inbound Journey Intelligence & Secure Co-Browse connects these touchpoints into one intelligent customer journey.

✅ Smarter Routing – Understand intent, history, and urgency before every interaction.

✅ Connected Experiences – Carry customer context seamlessly from AI to human support.

✅ Intelligent Agent Assistance – Empower agents with real-time insights and next-best actions.

✅ Secure Co-Browse – Guide customers through complex digital journeys with confidence.

The impact? Faster resolution, less customer effort, greater agent productivity, and improved digital adoption.

All while extending your existing contact center investments.

Because great CX isn't about more interactions. It's about better resolutions.

💬 What's the biggest barrier to a seamless customer journey in your organization - disconnected channels, lost context, or complex digital processes?

Share your thoughts in the comments. Let's start a conversation about the future of CX.

🌐 www.consiliumsoftware.com

09/10/2026

, what a week!

As WebexOne 2026 comes to a close, we’re leaving with one clear takeaway:

The future of CX isn’t just AI-powered. It’s intelligence-driven.

From conversations with , customers, partners, and CX leaders, one theme stood out - enterprises are looking beyond automation. They want AI that can understand context, make better decisions, orchestrate action, and improve every customer journey.

That’s exactly where Consilium Software is focused.

From Journey Intelligence and secure co-browse to AI- Intelligence, we’re helping enterprises turn their existing CX investments into smarter, more connected customer experiences.

A huge thank you to Cisco , Webex , our partners, customers, and everyone.

Great conversations. Strong partnerships. Even bigger ideas for what comes next. 🤝

Until next time, Austin. 👋

09/10/2026

Most contact center modernisation stories start with a mess. Ten thousand agents. A decade of custom workflows. Two systems that refuse to talk to each other.

This one starts with twelve agents.

An electric vehicle brand was building customer operations for fast growth, with fragmented reporting, limited operational visibility, and no unified CRM layer. Agents were switching between applications and capturing call details by hand.

Consilium deployed the unified layer at the start, rather than after:

• Customer context on screen the moment the call connects, inside the agent's main window
• Call logging automated and notes AI-generated, instead of typed afterwards
• Reporting, floor management and operational KPIs centralised in one interface
• AI-driven analytics across interaction data and operations together

Twelve agents today, on an architecture built for what comes next.

The number of agents is the only thing that has to change later.

Read the full case study on consiliumsoftware.com

08/10/2026

engagement is no longer about managing lists.

It’s about making the right decision before every interaction.

For banks, lenders, insurers, and financial services organizations, the questions are changing:

✅Who should we engage?

✅When should we engage them?

✅Which channel is most effective?

✅Should AI or a human take the next step?

Consilium Software brings customer intelligence, behavioral signals, channel performance, operational context, and compliance together to help enterprises move from list-led outreach to intelligence-led engagement.

📩 [email protected]

🌐 www.consiliumsoftware.com

07/10/2026

We’re live at 2026 in !

Consilium team is already on the ground connecting with customers, partners and CX leaders.

Great conversations. New ideas. And lots of discussion around AI, intelligent CX and what’s next for customer engagement.

📍 Expo Hall - right across from the Webex Cafe

If you’re at , come say hello.

We’d love to meet you. 👋

06/10/2026

A compliance rule in a policy document is a suggestion. A compliance rule that runs before the call connects is a control.

Consent. Data residency. KYC. PII handling. Retention. Every one of those is a rule an agent has to get right, on every interaction, under time pressure, across every channel.

34% of CX leaders name regulatory complexity as the single biggest internal challenge holding back CX delivery. Ahead of budget. Ahead of legacy systems.

The reason is usually architectural. Compliance sits beside the system instead of inside it, so it gets checked afterwards, in an audit, after the breach.

Consilium Software builds it the other way:

• Rules enforced before the interaction, not reviewed after it

• PII masked on screen by default, including in co-browse and shared sessions

• Consent disclosure prompted to the agent in the moment, flagged as action required

• Encrypted sessions with identity and KYC status verified in-session

• Live supervisor oversight - monitor, whisper, barge - while the interaction is still happening

Models recommend. Orchestration governs. Humans remain accountable.

05/10/2026

Austin, We’re Here! 2026 Starts Today.

The future of customer experience isn’t just about AI.

It’s about turning AI into intelligent action.

Consilium Software is proud to sponsor WebexOne 2026 - bringing the industry together to explore what’s next in AI-powered collaboration and customer experience.

📍 Austin, TX

📅 October 5-8, 2026

📌 Expo Hall - right across from the Webex Cafe!

Come meet the Consilium team and see how Outbound & Inbound Intelligence can help enterprises:

⚡ Make smarter engagement decisions

🎯 Orchestrate the next-best action

🤝 Empower agents and supervisors with real-time intelligence

📈 Turn every interaction into a better customer outcome

At WebexOne? Don’t just walk past Booth . Come see what intelligent CX looks like in action.

See you at WebexOne! 👋

01/10/2026

Collections performance isn’t about making more calls. It’s about making better decisions.

The real questions are:

Who is most likely to pay? When should we engage? Which channel should we use? And what should happen next?

That’s where Consilium Software helps organizations move from static list management to intelligent recovery combining , timing, channel, capacity, operational signals, and compliance to identify and the next best recovery opportunity.

The goal is simple:

Fewer wasted attempts. Better customer engagement. Faster recovery. Lower cost-to-collect.

Stop managing collections by attempts. Start managing by outcomes.

📩 [email protected]

🌐 www.consiliumsoftware.com

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Raffles Park

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+61406501368

Website

https://www.consiliumsoftware.com/

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