Consilium Software Inc.

Consilium Software Inc. Consilium Software has helped over 1,000 companies in more than 110 countries connect their employee

Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Man

agement), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

Seamless customer engagement starts with complete visibility. Consilium empowers agents with real-time customer history,...
08/05/2026

Seamless customer engagement starts with complete visibility. Consilium empowers agents with real-time customer history, intent, and CRM insights across voice and digital channels — enabling faster resolutions, improved accuracy, and higher first-contact resolution.

Unified Inbound Engagement with Full Customer Context

Connected experiences. Better outcomes.

In today’s regulatory environment, compliance can no longer operate as a back-office checkbox.Organizations are being as...
08/05/2026

In today’s regulatory environment, compliance can no longer operate as a back-office checkbox.

Organizations are being asked to demonstrate not only what actions were taken — but why those decisions were made, who was impacted, and whether every outreach effort was defensible.

At Consilium, we believe true compliance requires:

✔️ Complete traceability across every outreach attempt

✔️ Context-rich insights by geography, account, and contact history

✔️ Transparent, defensible decision-making frameworks

✔️ Confidence that stands up to audits, scrutiny, and evolving regulations

Transparency is no longer optional. It’s becoming a competitive advantage.

AI in customer conversations is evolving from passive analytics to active intelligence.The future is no longer about rev...
07/05/2026

AI in customer conversations is evolving from passive analytics to active intelligence.

The future is no longer about reviewing recordings after the call ends — it’s about enabling teams to see, hear, and act while conversations are happening in real time.

This shift is transforming customer experience, compliance, and operational decision-making at scale.

At Consilium, we believe the future of AI isn’t reactive.

It’s real time.

These aren’t benchmarks. They represent real results from contact centers using Consilium UniConnect+™, where data-drive...
07/05/2026

These aren’t benchmarks. They represent real results from contact centers using Consilium UniConnect+™, where data-driven orchestration transforms customer interactions.

The key isn’t in hiring more agents or extending shifts. It’s about unifying channels — voice, email, chat, WhatsApp, and social, into one seamless layer. When every interaction is tied together with full context, agents can resolve issues faster without the distraction of switching between systems.

Consilium UniConnect+™ integrates everything into one platform, providing a single view of every customer. It’s not just a solution; it’s a smarter way to handle contact center operations.

The impact is clear.
Source : twimbit

Empower your teams with automation designed for modern customer engagement — powered by Consilium.Repetitive tasks shoul...
06/05/2026

Empower your teams with automation designed for modern customer engagement — powered by Consilium.

Repetitive tasks shouldn’t slow down great customer experiences.

With intelligent no-code automation, businesses can streamline:

✅ Auto-responses

✅ Escalation triggers

✅ After-call workflows

✅ Compliance-based routing rules

The result? Faster operations, improved consistency, and more time for agents to focus on conversations that truly matter. 💬

Consilium empowers banks to go beyond transactions with AI-powered, video-enabled customer engagement. From unified agen...
05/05/2026

Consilium empowers banks to go beyond transactions with AI-powered, video-enabled customer engagement. From unified agent desktops to conversational AI and omnichannel support—every interaction becomes faster, smarter, and more personal.

Turn service into lasting customer loyalty.

Every great customer experience starts before the conversation begins.At Cosilium, we believe context isn’t a luxury—it’...
05/05/2026

Every great customer experience starts before the conversation begins.

At Cosilium, we believe context isn’t a luxury—it’s the foundation. When agents are equipped with a complete, real-time customer profile—interaction history, sentiment insights, open cases, and CRM data—“Can you repeat that?” disappears.

The result?

More meaningful conversations. Faster resolutions. Higher CSAT.

This is what context-driven engagement looks like.

This is the future of customer experience.

The future of outbound engagement will be built on ecosystems, not silos. That’s why Consilium Software is proud to be p...
04/05/2026

The future of outbound engagement will be built on ecosystems, not silos.

That’s why Consilium Software is proud to be part of the Microsoft Dynamics 365 ecosystem—delivering AI-orchestrated engagement where customer data, workflows, and decisions already live. This is how modern contact centers scale—with intelligence and control.

Customers don’t think in channels — they think in outcomes.That’s why omnichannel isn’t about adding more touchpoints. I...
04/05/2026

Customers don’t think in channels — they think in outcomes.

That’s why omnichannel isn’t about adding more touchpoints. It’s about unifying them.

With Consilium, agents manage voice, chat, SMS, email, and video from a single interface — with the ability to seamlessly escalate to co-browse or secure video when it matters most.

Fewer handoffs. Faster resolution. Better experiences.

That’s the difference between multichannel and omnichannel.

AI isn’t just automation—it’s augmentation.Consilium’s AI co-pilot transforming every customer interaction in real time....
01/05/2026

AI isn’t just automation—it’s augmentation.

Consilium’s AI co-pilot transforming every customer interaction in real time. From surfacing the right knowledge instantly to detecting sentiment shifts and guiding empathetic responses, It empowers agents to act smarter, faster, and with greater impact—without added effort.

This is what the future of customer experience looks like:

👉 Intelligent

👉 Proactive

👉 Human-centric

One Interface. Total Intelligence.Transform the way your agents work with Consilium’s unified AI-powered desktop. Replac...
01/05/2026

One Interface. Total Intelligence.

Transform the way your agents work with Consilium’s unified AI-powered desktop. Replace multi-screen complexity with one seamless experience—bringing call summaries, live transcripts, smart responses, and next-best-action guidance together in real time.

Work smarter. Respond faster. Deliver better.

Address

Raffles Park

Telephone

+61406501368

Website

Alerts

Be the first to know and let us send you an email when Consilium Software Inc. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Consilium Software Inc.:

Shortcuts

Share