11/12/2015
AN EXCITING CAREER OPPORTUNITY
Are you looking for a life changing experience? Are you passionate about achieving life in all its fullness and ready to have an experience like never before.
Then this is an opportunity you should not miss.
Our client is a leading TOURIST LUXURY HOTEL in Uganda seeking a Front Office Manager
Joining an exceptional team within a luxury environment you will be responsible for;
• Responsible for assisting the overall management of Front Office operations, including, Guest Relations, Nights and Executive Lounge
• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and to ensure high levels of customer satisfaction and quality.
• Ensure excellent guest service through internal measurement and external i.e. Trip Advisor.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned
Experience, Skills and Knowledge
• Diploma or, Bachelor’s degree in Leisure, Hospitality, Business, Tour Operations, Catering and experience in customer care.
• Finalists and recent graduates can apply, Female candidates are encouraged to apply.
All suitably qualified and interested candidates should email their application and a detailed CV with scanned copies of academic certificates.
The Email subject should be: FRONT OFFICE MANAGER
E-mail: [email protected],[email protected] 0701556078 /0782556078
NB: Only successful candidates will be contacted. Deadline Tuesday 15th Dec 2015
