05/29/2026
Over the years, I know Choice Medical has received some negative reviews, and I want to speak openly and honestly about that. Transparency matters to me.
One thing people should know about me is that I will always advocate for my patients. Their care comes first, and I will fight with insurance companies every step of the way when it comes to getting people the equipment and services they need.
Unfortunately, as a medical equipment company, we are required to follow the rules and coverage guidelines set by insurance companies. Many of the difficult conversations we have are not because we don’t care, but because insurance has denied coverage or a patient does not meet the criteria established by their policy.
Those conversations are hard. They are never conversations I want to have, but they are conversations I have to have honestly and professionally. Part of my responsibility is educating patients and families on how insurance coverage works, even when the answer is frustrating or disappointing.
What many people don’t see is the amount of time spent advocating behind the scenes — appeals, phone calls, documentation requests, fighting denials, and trying to get exceptions approved. Insurance companies are often extremely difficult to work with, and many times there is little room for compromise, even when we strongly believe someone would benefit from the equipment.
I have been in the DME industry for over 19 years and in healthcare since I was 14 years old. Compassion, empathy, and caring for people are at the core of who I am and who we are at Choice Medical.
I also believe reviews matter. I personally read reviews before choosing businesses myself, and I understand why others do too.
So today, I’m asking for something simple and honest from our community:
If you or a family member have ever worked with Choice Medical, whether your experience was positive or there are areas you feel we could improve on, I would truly appreciate you taking a moment to leave an honest review or share your experience below. Your feedback means more than you know, and it helps us continue growing, improving, and serving our patients better every single day.
To those who have trusted us with your care over the years — thank you. We appreciate you more than words can express. ❤️
Please click the link below to leave a review for us.