My Ombudsman

My Ombudsman My Ombudsman is an independent program that empowers individuals, including their families and caregivers.

06/02/2026

Due to recent staffing changes, we want to reassure MassHealth members that we remain fully available to assist members of the Deaf and Hard of Hearing community.

You can contact us through our Helpline at 855-781-9898 or by email at [email protected].

If you would prefer to discuss your case with an Ombudsman via Zoom, we can also arrange for an interpreter to be present to ensure effective communication and support.

We remain fully committed to providing accessible, responsive assistance to all MassHealth members.

📢📢📢If you missed virtual office hours this Monday don’t worry! We will be having our next virtual office hours Monday, M...
05/13/2026

📢📢📢If you missed virtual office hours this Monday don’t worry! We will be having our next virtual office hours Monday, May 25th from 5-7pm! If you have any questions about accessing your MassHealth benefits please drop in!!

05/08/2026

📢📢Join us for virtual office hours! Monday from 9-11am!!! Please reach out with any questions!

MassHealth is looking for member participation!! This is a paid opportunity to provide feedback!!
05/06/2026

MassHealth is looking for member participation!! This is a paid opportunity to provide feedback!!

The annual One Care Implementation Council Town Hall is approaching! Mark your calendars!!!!!
03/27/2026

The annual One Care Implementation Council Town Hall is approaching! Mark your calendars!!!!!

03/17/2026

Our next virtual office hours will be March 30th! This is for anyone interested in learning more about My Ombudsman and potentially opening a case with us.
Please note: if you already have a case open with us, this is not a forum to work on those cases. However, our ombudsmen do schedule zooms if that is preferred by the member, just let your assigned ombudsmen know!

02/23/2026

📢Virtual office hours tonight 5-7pm! During office hours we will listen to your concerns, gather information, and open a case if possible. If we are not the right people to assist we will do our best to provide the appropriate resources.

02/16/2026

Reminder: Virtual office hours are tomorrow (2/16) from 8:00–10:00 AM. If you have any questions about your MassHealth benefits, please feel free to join and chat with a team member.

Please note: Our Helpline will be closed in observance of Presidents Day.

02/04/2026

Upcoming opportunities to chat with an ombudsman during virtual office hours are: February 16th 8-10am and February 23rd 5-7pm!

Address

25 Kingston Street 4th Floor
Boston, MA
02111

Opening Hours

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

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