10/06/2026
"When compliance becomes the goal, it can be easy to stop asking why someone is saying no.
In this powerful clip, Karyn Harvey shares a story that challenges us to look beyond “non-compliance” and consider what a person may actually be communicating. Trauma, fear, sensory needs, past experiences or simply a preference can all sit behind a refusal.
Good support isn’t about getting people to do what we want. It’s about getting curious, listening and asking better questions: Why? What might this person be telling us? What could we do differently?
Repeated exposure to abuse, social exclusion and rejection has had a devastating effect on the people we support. Trauma affects the way brains develop and function and leaves a lasting impression."
~From Open Future Learning
When compliance becomes the goal, it can be easy to stop asking why...
