09/21/2026
Are you attending the NMHA Annual Meeting in Albuquerque? Keep an eye out for Ron Flower, and bring the team.
3Dhealth's President and CEO will be presenting Nobody Answered: What 1,500 Calls Reveal About Access in New Mexico, sharing our statewide New Mexico access data for the first time as a single picture, benchmarked against a national dataset of 115,000+ secret shopper calls across 244 health systems and 42 states.
The findings might surprise you. New Mexico is outperforming the national benchmark on appointment availability and has improved sharply since 2018. But New Mexico patients are more than twice as likely as patients elsewhere to reach voicemail instead of a scheduler.
That is an access failure invisible to every wait-time report a hospital produces, and it is exactly what Verified Access is built to catch. Whether you lead clinical operations, finance, revenue cycle, or risk, there is a data point in this session for you.
If you are heading to NMHA 2026, come find us. We would love to talk about what the data mean for your health system.