SurfMed DME

08/28/2026

Another ⭐⭐⭐⭐⭐ for the SurfMed team!

Thank you, Francette, for sharing your experience with Rodrigo Ramos. Delivering medical equipment is only part of what we do — making sure patients and families understand how to use their equipment safely and confidently is just as important.

Rodrigo, thank you for representing SurfMed with patience, professionalism, and great service! 💙🧡

08/28/2026

Another ⭐⭐⭐⭐⭐ experience!

Thank you, Yuliet, for recognizing Alejandro Téllez and the care he provided while delivering and explaining your mother’s oxygen equipment.

Taking the time to answer questions and make sure patients and their families feel comfortable with their equipment is an important part of the SurfMed experience.

¡Excelente trabajo, Alejandro! 💙🧡

08/28/2026

💬 YOU ASKED. WE ANSWERED.

Who can create an account on the SurfMed Portal?

The portal is intended for health insurance company professionals and SurfMed employees. It is not accessible to patients, hospital case managers, or doctor offices.

We want working with SurfMed to be as clear and straightforward as possible—which is why we're answering some of the questions we hear most often.

❓ Have a SurfMed question you'd like us to answer next? Leave it in the comments or send us a message!

08/28/2026

📋 ➡️ 📦 ➡️ 🚚 ➡️ 🏠

What happens after a DME order is placed?

A successful delivery starts long before the driver arrives at the patient's home. From reviewing the referral and coordinating information to preparing equipment, managing logistics, and supporting the patient at delivery, there are people working behind the scenes at every step.

At SurfMed, our goal is to make that process responsive, organized, and focused on the people who depend on us.

Because behind every referral is a patient counting on all of us to get it right. 💙

Read the full Behind the Referral blog
https://surfmed.com/blogs/surfmed-news/behind-the-referral-what-happens-after-a-dme-order-is-placed

For a case manager, provider, or family member, a durable medical equipment (DME) referral may seem straightforward: an order is submitted, and the equipment gets delivered. But behind every successful delivery is a coordinated process involving multiple teams working together to help ensure patient...

08/28/2026

Case managers see the realities of home-based care every day — and those experiences matter far beyond a single case.

The annual HCBS Conference brings together policymakers, managed care organizations, providers, advocates and other healthcare leaders to discuss the policies and challenges shaping home and community-based services.

When case managers identify barriers such as provider shortages, difficulty obtaining necessary equipment or challenges keeping members safely at home, those experiences can help reveal larger opportunities for improvement.

For more than a decade, SurfMed and Caring Home Care have attended the HCBS Conference to listen, learn and participate in conversations about the future of home-based care.

Our latest blog explores why these conversations matter — and why case managers have an important voice in them.

👉 Read more: https://surfmed.com/blogs/surfmed-news/why-the-hcbs-conference-matters-to-case-managers-and-the-future-of-home-based-care

Every year, the Home and Community Based Services (HCBS) Conference, hosted by ADvancing States, brings together many of the people shaping the future of long term services and supports (LTSS) in America. State, federal and local policymakers join leaders who administer, manage and deliver HCBS prog...

08/27/2026

When it comes to incontinence products, there really is a science behind making the right choice.

Case managers often encounter members who have used the same product for years. But familiarity doesn’t necessarily mean that product is the best fit for their current needs.

Poor fit, leakage, incorrect absorbency and unnecessary product changes can create frustration for members while adding additional work for case managers and health plans.

SurfMed developed its Incontinence Selection Tool to help remove that guesswork.

Built using hundreds of thousands of data points, algorithms and Human Centered Design principles, the tool takes approximately two minutes and asks just five questions to recommend the appropriate product type, size, absorbency, billing code, modifier and quantity.

Case managers can then use SurfMed’s complimentary sample program to help confirm the recommended product before ongoing deliveries begin.

The goal is simple: more accurate orders, fewer product changes and a better experience for everyone involved.

👉 Read the full article and learn about the Incontinence Selection Tool:
https://surfmed.com/blogs/surfmed-news/making-the-right-choice-for-incontinence-there-is-a-science-behind-it

Choosing the right incontinence product is one of the most important decisions a case manager can make, yet too often it is based on familiarity rather than clinical need. At SurfMed, we frequently hear from case managers who meet new members that insist on receiving the same products they have been...

08/27/2026

More Than a Lunch & Learn: Building Better Care Through Conversation

A Lunch & Learn can be about much more than the presentation.

During our recent in-services with Humana’s Region B leadership and care management teams in Ocala and St. Augustine, case managers and leaders shared questions, experiences, challenges and ideas about the realities they encounter every day.

Those conversations give us an opportunity to listen and better understand how SurfMed can help make accessing DME and supplies easier for the members we collectively serve.

Our partnership with Humana spans more than 20 years, but strong partnerships aren’t sustained by time alone. They grow when people continue to communicate, collaborate, listen and look for better solutions together.

We’re grateful to the Humana teams who welcomed us and made these sessions so engaging.

Sometimes the most valuable thing we can bring to the table isn’t a presentation. It’s the conversation that follows.

👉 Read the full story:
https://surfmed.com/blogs/surfmed-news/more-than-a-lunch-learn-building-better-care-through-conversation

Around the table, case managers and leaders shared questions, experiences, challenges, and ideas. Those conversations gave us an opportunity to better understand what care managers encounter every day and to discuss practical ways we can work together to make accessing DME and supplies easier for th...

08/27/2026

Case Manager Spotlight: Meet Sarah Burrows

For 30 years, Sarah Burrows has dedicated her career to helping individuals and families find the care, services and resources they need.

Now a Humana case manager serving members in Florida, Sarah says one of the most rewarding parts of her work is finding solutions that allow members to remain in their communities and homes for as long as possible.

Her work also highlights one of the realities case managers face every day: resources aren’t always readily available. Finding the right home care, food assistance and other services can require creativity, persistence and a willingness to look beyond the obvious solution.

We’re proud to feature Sarah in our latest SurfMed Case Manager Spotlight and share some of what she has learned during three decades in case management.

👉 Read the full spotlight:
https://surfmed.com/blogs/surfmed-news/case-manager-spotlight-meet-sarah-burrows

Know a case manager whose story deserves to be shared? We’d love to hear from you.

At SurfMed, we have the opportunity to work with case managers across Florida who dedicate their careers to helping patients and families get the care and resources they need. Through our Case Manager Spotlight, we want to introduce some of the professionals behind that work and share their stories....

08/26/2026

3 things that can delay a DME referral

Getting necessary medical equipment to a member can sometimes require several steps, but some common delays may be avoided by checking a few important details before submitting the referral.

✅ Missing Documentation
Make sure the order and supporting clinical documentation are complete.

✅ Insurance & Authorization
Verify current insurance information and identify authorization requirements early.

✅ Unclear Equipment Orders
Include specific equipment needs, sizing and documentation supporting medical necessity.

The goal is simple: less unnecessary back and forth and a smoother DME referral process for case managers and the members they serve.

A faster DME referral starts before you hit send.

08/25/2026

SurfMed is in Baltimore for the ADvancing States Home and Community-Based Services Conference!

The HCBS Conference brings together leaders from across healthcare, government and long term services and supports to discuss the policies, programs and ideas shaping the future of care in our communities.

SurfMed has been affiliated with ADvancing States for many years, and Sean Schwinghammer is attending this week to reconnect with colleagues, longtime partners and healthcare professionals from across the country.

Pictured with Sean is his longtime friend Josefina Carbonell of Independent Living Systems and Florida Community Care, organizations that have been valued SurfMed partners over the years.

We’re proud to continue being part of the conversations and relationships helping advance home and community based care nationwide.