RBS Case Management LLC

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RBS Case Management LLC What is Cap/C? CAP/C waiver serves medically-complex beneficiaries between the ages of 0-20
What is CAP/DA? Have questions?

CAP/DA waiver serves medically-complex beneficiaries over 18 years of age
Medicaid funded services that offer private in home services RBS offers CAP/C and CAP/DA Services for the following counties, Anson, Cabarrus, Chatham, Cumberland, Guilford, Hoke, Lee, Montgomery, Moore, Randolph, Richmond, Robeson, Rowan, Scotland, and Stanly. Contact us at 910.768.0002 or email at [email protected]

Come see us in person, post a picture to our wall, or send us one in an email!
10/05/2026

Come see us in person, post a picture to our wall, or send us one in an email!

09/29/2026

LRP Paid Caregiver Review Tool - NC Medicaid has updated and published a revised version of the LRP Paid Caregiver Review Tool for individuals requesting approval to serve as the Paid Caregiver in the CAP/C Consumer Directed model under the HCBS waiver effective Sept. 22, 2026.

No changes have been made to the CAP/C waiver approved 2023-2028, CAP/C clinical coverage policy 3K-1, extraordinary circumstances, or monitoring requirements.

The Case Management Entity should leverage the revised LRP Paid Caregiver Review Tool v.3 - Sept 2026 document https://medicaid.ncdhhs.gov/lrp-paid-caregiver-review-tool/download?attachment

The extraordinary circumstances supporting documentation options have been amended. Key revisions include:

The supporting documentation has been amended to include a letter from the beneficiary's treating practitioner as an option to support the request.
EC Criteria Checklist has been summarized and reformatted but remains aligned with the waiver.
Beneficiaries or LRI's who have been previously denied as the paid LRI who wish to be reconsidered under the new guidance may work with their case manager to update their plan of care for review. New requests to be a paid caregiver under the new guidance will be effective upon the POC approval date. Requests for retroactive dates will not be considered.

NC Medicaid will accept the optional treating practitioner or physician letter as an interim measure to help address the current CNR backlog. When the letter addresses the applicable EC and meets the requirements outlined in the revised toolkit, it will be accepted as sufficient supporting documentation. This interim approach may be reconsidered when the CAP/C waiver is resubmitted to CMS.

Link to the Requirements for Legally Responsible Individuals as Paid Caregivers

Webpage Requirements for Legally Responsible Individuals as Paid Caregivers url.avanan.click/v2/r01/___https://medicaid.ncdhhs.gov/providers/programs-and-services/long-term-care/community-alternatives-program-children-capc/requirements-legally-responsible-individuals-paid-caregivers___.YXAzOnZiMTAwNXZpZWJyaWRnZWluYzphOm86Mzg0YTZkODdhYTUyMDM2NmI4YzA4YzEwMzQwNzRkNzU6NzowYTA5OjFiZDZjMzFjNGQ2YjI0N2Q4OTMwZDEzN2U3MDI3YjhmMWE1NmRlOWZiYjljNWVhOTJkNzE4MjlhN2U1ZTVhMTM6aDpUOkY | NC Medicaid and updated LRP Paid Caregiver Review Tool v.3 - Sept 2026 LRP Paid Caregiver Review Tool https://medicaid.ncdhhs.gov/lrp-paid-caregiver-review-tool/download?attachment

09/29/2026

From DHB/Accentra:

Employer of Record Training Webinar - You are invited to attend an upcoming training on the Employer of Record (EOR).

Training Details:

Date: Wednesday, Oct. 14, 2026
Time: 2 PM
Location: Virtual (Zoom)
Register Here: https://acentra.zoom.us/webinar/register/WN_Cbe7YpXMRlqarOAGP-Q_dA #/registration
This session will provide an overview of what the EOR role involves, including responsibilities, expectations and provide helpful resources.

Participants are encouraged to submit questions in advance through the registration form. This will help ensure we address key areas of interest during the session.

Send a message to learn more

09/17/2026

Hi everyone! I’m working on a statewide project and need some help. If you are a medical foster parent that has an opening or would consider a placement could you inbox me your info? What you are willing to take, location, number of beds you have open, any info that would help create a central list of willing homes. Or if you have considered fostering/adopting, but never made the move, and want to ask me questions I would love to answer! Right now finding placements takes sometimes up to a year while children sit in hospitals because the only way is to call each county and agency to ask for availability. I’m trying to find a better solution and have an “in” to work on this. Thanks in advance!

07/30/2026

RBS is actively seeking a Case Manager for the Cumberland/Hoke county area.

This role is pivotal in coordinating patient care, ensuring optimal outcomes, and enhancing the overall patient experience. The ideal candidate will possess strong clinical skills and a passion for patient advocacy, working closely with healthcare providers, patients, and families.

We are currently seeking a CAP-C (Community Alternative Program for Children) and CAP-DA (Community Alternative Program for Disabled Adults) Case Manager. This is a hybrid position that requires travel to client locations as needed, work in office and work from home. If you are passionate about working with medically fragile beneficiaries and their families, and have the ability to work independently, we want to hear from you!

Responsibilities:
Case Management: Manage and coordinate services for individuals receiving CAP-C and CAP-DA services.
Assessment and Care Plans: Conduct assessments and develop individualized care plans for patients.
Collaboration: Work with families, medical professionals, and service providers to ensure the best possible outcomes for patients.
Timely Completion of Tasks: Ensure all documentation, reporting, and tasks are completed on time.
Travel Requirements: Travel to client homes or facilities as necessary for assessments, meetings, and care coordination.
Compassionate Support: Provide compassionate care and support to special needs patients and their families.

Qualifications:
Experience: Previous experience in case management required, specifically in CAP-C and/or CAP-DA services, preferred.

1. Bachelor’s degree in social work from an accredited school of social work and one (1) year of directly related community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days of employment; OR
2. Bachelor’s degree in a human services or equivalent field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
3. Nurse who holds a current North Carolina license with two (2) year or four (4) year degrees and one (1) year case management in home care, long-term care, personal care, or related work experience and the completion of an NC Medicaid-certified training program within 90 calendar days

Communication Skills: Strong verbal and written communication skills.
Self-Motivated: Must be able to complete tasks independently and meet deadlines.
Compassion: Demonstrated passion for working with medically fragile beneficiaries and their families.
Travel: Ability to travel to various client locations as required.
Requirements:
Hybrid: This is a remote position with travel requirements.
Availability: Must be available to complete tasks in a timely manner, with a strong focus on quality and compassion.
If you are a dedicated, compassionate professional with a desire to make a difference in the lives of the medical fragile community and families, we encourage you to apply! To apply, please send your resume and cover letter outlining your experience and qualifications to

[hidden information]
Job Type: More than part time, working toward full time within 3 months of hire

Expected hours: 30 – 40 per week
Benefits:
Paid time off
This position does not include employer-sponsored health insurance benefits
Schedule:
Day shift

Please send resumes to [email protected]

Duke Children’s Pediatric Rehabilitation Team has a large collection of adaptive equipment available for donation to fam...
07/24/2026

Duke Children’s Pediatric Rehabilitation Team has a large collection of adaptive equipment available for donation to families in need. We plan to host a Free Equipment Fair on November 7th at Lenox Baker Children’s Hospital to allow families to look through available options and take home any equipment that could help their child. Therapists and ATPs will be on site to assist with fitting and recommendations. No insurance is needed and all equipment is completely free of charge. I have attached a flyer for the event. Please share this flyer with any families who may be in need of adaptive equipment. You can reach out to me or [email protected] if you have any questions.

Thank you for your time!

Emma Bradford, PT
Pediatric Physical Therapist at Duke Health
[email protected]

06/05/2026

Not only is she the most amazing office manager there ever was, we also get to benefit from her amazing creativity!!! Buffy has us all decked out for the summer season 🇺🇸❤️🤍💙

DHHS has updated their website to include information on Legally Responsible Individuals who are paid caregivers. Please...
05/18/2026

DHHS has updated their website to include information on Legally Responsible Individuals who are paid caregivers. Please see the link below.

Requirements for Legally Responsible Individuals as Paid Caregivers Introduction and PurposeThis webpage provides guidance related to the Community Alternatives Program for Children (CAP/C). This guidance is to help Case Management Entities (CMEs) who support CAP/C beneficiaries and provide guidance...

05/08/2026

ATTN: Consumer Direction Families:

You are invited to attend upcoming training on the Employer of Record (EOR).

Date: Wednesday, May 13, 2026
Time: 2 PM
Location: Virtual (Zoom)
Register Here
This session will provide an overview of what the EOR role involves, including responsibilities, expectations and provide helpful resources. Participants are encouraged to submit questions in advance through the registration form. This will help ensure we address key areas of interest during the session. We look forward to your participation.

NC MedicaidFo

Send a message to learn more

Address

PO Box 1018/273 2nd Street
Ellerbe, NC
28338

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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