09/03/2026
You know hair.
They know themselves.
Why the f**k are we making that a power struggle?
This one is two fold, for the hairstylist and the guest.
Because creating a different kind of relationship in the salon isn’t the responsibility of one person.
Last week I had a new guest who wanted me to do something to her hair that…based on my experience and her texture, wasn’t something I would normally recommend.
So I shared my personal opinion… sharing what my concerns were, and what I would recommend.
And then I remembered:
This is their hair.
And hair is somatic.
It’s part of how we experience ourselves.
It is deeply connected to identity, expression and our nervous system.
They know how it feels in relationship to their mind and body.
And they have agency, the ability to have a voice and make choices about themselves.
So I shared my professional perspective.
And then I listened.
And I did what they asked.
Not because my expertise suddenly didn’t matter.
But because expertise doesn’t require removing someone’s agency.
And you know what happened?
There was no power struggle. They didn’t have to fight to be heard. I didn’t have to fight to be right.
We found a way to work together.
And THIS is where I think relational skills belong in hairstylist education.
Not instead of technical skill.
Alongside it.
Because knowing how to cut hair is one skill.
Knowing how to be in relationship with the human whose hair you’re working with is another.
For the hairstylist, that might mean noticing your need to be right, communicating your expertise without controlling the outcome, listening without immediately fixing, and staying curious when you disagree.
For the guest, it might mean knowing you can ask questions, change your mind, say no, have a preference, and still be open to the expertise of the person working with your hair.
Neither person has to disappear.
The stylist doesn’t have to surrender their expertise and experience.
The guest doesn’t have to surrender their agency.
We bring the skill.
They bring the lived experience of you.
And we find a way to work together.