08/23/2026
A Message to Our Patients:
We want to sincerely apologize to anyone who has reached out to us through the patient portal and has not received a response.
Until today, we were unaware that some of the messages being sent through the portal were not visible to our team.
We understand how frustrating and concerning this may have been, and we are truly sorry for any inconvenience, confusion, or delay this has caused.
As a small, growing practice, we are currently navigating a transition to a new patient portal, electronic medical record, and billing system. While these changes are intended to create a better, more convenient experience for you, we recognize that the transition has come with unexpected challenges.
We are actively working to identify and resolve these issues, and we are committed to improving this process every day.
The good news is that we can now see your portal messages and will be monitoring them daily during business hours.
We want you to be able to use your patient portal as intended—to communicate with your provider and care team, access your health information, and make your healthcare experience as convenient and connected as possible. Patient portals can be an important tool for communication and engagement between patients and their healthcare teams.
For the most reliable and immediate way to reach us, please continue to call our office at 281-549-4288. However, we are equally committed to making sure your patient portal works for you and that you can confidently use it to communicate with our team.
If you send us a portal message and do not receive a response within 48 business hours, please contact our office directly at 281-549-4288. We do not want you wondering whether your message was received or whether someone is listening.
Most importantly, please know that we are here, we are listening, and we care. Thank you for your patience and grace as we work through these growing pains. Your trust means so much to us, and we remain committed to providing the personalized, responsive, hometown care you deserve. 🤍