Latch & Co

06/17/2026

Hey DHA — your contractor TriWest is systematically denying valid lactation counseling claims in direct contradiction of TRICARE manual Section 4.3.1 and ACA Section 2713. Military families are losing access to federally mandated breastfeeding support. Over 100 providers affected. A congressional inquiry through Rep. Tokuda’s office is active. When will this be fixed?

❤️ Every patient deserves to feel prioritized and not processed.

That's the vision behind Naval Medical Center San Diego's new Patient Advocacy and Resource Center, a dedicated space designed to help beneficiaries navigate their healthcare journey with confidence and support.

“By streamlining support, service members and their families spend less time managing healthcare logistics and more time focused on their mission and well-being,” said Mimi Pau, NMCSD’s lead patient advocate.

📰 Learn more about how NMCSD is improving the beneficiary experience and strengthening readiness through patient-centered care: https://dha.mil/News/2026/06/10/14/22/NMCSD-Cuts-Ribbon-on-New-Patient-Advocacy-and-Resource-Center

Navy Medicine | U.S. Navy

06/17/2026

To my Latch & Co. families —
I want to be transparent about what's been happening behind the scenes at Latch & Co.
Over the past month and a half, Tricare has been systematically denying claims for lactation services that are covered benefits under federal law. Despite extensive appeals, advocacy, and escalation — including a congressional inquiry — those payments remain unresolved.
I am not walking away from Tricare families. But I also can't continue absorbing denied claims indefinitely.
Effective immediately, new Tricare appointments will require a refundable deposit at booking. If your claim pays, your deposit is returned in full. This is not a punishment — it's how I stay open to serve you while Tricare figures out how to do its job.
If you already have an appointment booked, keep it. All existing appointments are honored as-is.
Want to help? If you're an Oahu constituent, file a request with Rep. Tokuda's office — her team handles federal agency issues including Tricare:

👉 tokuda.house.gov/services/help-with-a-federal-agency
You can also file a formal complaint directly with the Defense Health Agency:

👉 tricare.mil/complaint
The more voices, the more pressure. This is affecting families across the country, not just mine.
Follow for updates. I'm not done.
— Kelsey, RN-BSN, IBCLC

06/17/2026

PGBA has stopping approving claims for Tricare lactation providers. This affects not only providers but moms with new babies who are trying to breastfeed. This hurts maternal mental health, infant nutrition, and affects so much more. Demand accountability from Tricare, TriWest, and PGBA.

05/10/2026

To all the mamas we've had the honor of supporting — and the ones we haven't met yet — Happy Mother's Day. 🌿 Motherhood is relentless and extraordinary, and you show up for it every single day. Today, we celebrate you.

05/05/2026

Breastfeeding is natural — but that doesn't mean it's easy. And you shouldn't have to figure it out alone at 2am, googling in a panic with a crying baby on your chest.
I'm Kelsey — RN, IBCLC, military spouse, and mom of two. I started Latch & Co. because I've been in that hard, exhausted place, and I wanted every postpartum family on Oahu to have someone truly in their corner.
I come to you — your home, your couch, your comfort zone. No clinic waiting rooms. Just real, evidence-based support where you actually need it.
If you're struggling, or just want to get ahead of it — I'd love to help. 🌿
📎 Book or browse services → link in bio

05/05/2026

Real mom, real solutions — we’ve got your back, Wahiawa families. 🤱🏽

Slide 1: Struggling with a poor latch? We’ll show gentle positioning and hands-on tips you can try at home or during a virtual visit.

Slide 2: Worried about low supply? We offer evidence-based strategies and personalized plans to help boost milk production. 🍼

Slide 3: Nursing feels painful? We assess and guide you through fixes to ease discomfort and protect your milk journey.

I’m Kelsey, RN & IBCLC with pediatric nursing experience, and I provide insurance-friendly care both locally and remotely. You don’t have to figure this out alone.

Learn more and book an appointment: https://wix.to/7KsA98w

04/28/2026

Big news for my Hawaii families! 🌺

Latch & Co. is now in-network with HMAA insurance! If you’ve been putting off reaching out because of cost, this is your sign. 🙌

You may be able to use your HMAA benefits to cover lactation support — no more guessing if it’s affordable.

I serve families across Oahu — in-home visits, prenatal consults, and postpartum support when you need it most.

📲 Link in bio to book or check availability
📍 Serving Oahu
💛 Private pay, Tricare, HMSA, Cigna/Wildflower & now HMAA accepted

03/21/2026

🌧️ To every Oahu family navigating this right now —

I see you. This is hard. A flood emergency with a newborn or a breastfeeding baby is a lot.

Please focus on staying safe first. Feeding can be figured out — that’s what I’m here for.

If you’re stressed, your supply may dip. If you had to skip feeds or pumping sessions, we can work through it. If you’re formula supplementing right now out of necessity, that is the right call.

You are doing the right thing. 🤍

When things settle, text me if you need support. I’m not going anywhere. 🌿

03/19/2026

Your baby is talking to you — you just have to learn the language. 🤱
Newborn feeding cues happen in stages, and catching them early makes latching so much smoother for both of you.
Early cues (start here!):
👅 Rooting — turning head, opening mouth
👋 Hand to mouth movement
😮 Lip smacking or sucking sounds
Active cues (still good, act now):
🤲 Stretching, fidgeting, moving arms & legs
💬 Soft fussing
Late cues (feeding will be harder here):
😭 Crying — baby is already stressed and harder to latch
The goal? Feed at early or active cues every time. Crying means we waited a little too long — totally normal, just calm baby first, then latch.
Save this for your 3am reference. 📌
Questions about latch or feeding frequency? I’m here. 🌿
📍 Serving military + civilian families on Oahu

03/02/2026

I recently helped a Wahiawa family struggling with a painful latch and low supply during an in-home visit. I checked positioning, screened for tongue-tie, and set a simple pumping plan to boost output. Within a week their baby latched more easily, mom had less pain, and milk increased. Nurse-led care like this is available in-person or virtually to support new parents and military families on Oahu. You don’t have to do it alone — book a visit: https://wix.to/uT79Imw