09/26/2022
Patient Support / Clerical
Job Type: Full-time
Job Summary
Zero sales. Zero call metrics. Zero quotas or penalties. We truly want you to take your time with our patients and enjoy helping them.
Love what you do by helping others. Caliber’s “Start with Compassion” goes beyond the care for our patients and includes the love we show for our people. Without our crew, Caliber’s impressive customer service couldn’t, and wouldn’t, be where it is.
Are you ready for a career with a purpose? Are you compassionate and want to be a part of making someone’s day easier? Do you enjoy working with a friendly team?
See why over 90% of our current employees say they enjoy working at Caliber.
What Others Say about Caliber
“Expanding with bright future | Former Employee - Nashville, TN
Great company to work for. Everyone is super friendly and caring. It's an open work environment and you can pace yourself. It's not restrictive like most call centers. They actually care about the people they work for and the people that work for them.”
Job Description:
Provides Customer Service to all Caliber customers on the phone throughout the entire transport process and provides administrative support of daily operations.
• Always maintains a positive and constructive attitude
• Resolves all customer questions or concerns via phone, email, or online chat
• Responsible for maintaining and updating customer information as needed
• Attempts to resolve and de-escalate any issues in a calm manner
• Ensures to escalate calls or challenges to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner
• Responsible for tracking call-related information for auditing and reporting purposes
• Ensures to provide feedback reports on call issues related to downtime and/or training issues
• Exhibits a detail-oriented etiquette and friendly attitude at all times when on telephone calls
• Appropriately schedules patient appointments for many different types of medical procedures
• Maintain a broad knowledge base of partner requirements regarding authorizations, billing and processes
• Ensure all assignments are on-time and assigned to correct crews
• Assist in communications to customers, partners, and patients – including sales, collections, and service calls
• Comply with Caliber daily guidelines and procedures
• Comply with all Caliber safety rules, guidelines and standards
• Perform other duties as required to successfully meet the needs of the business
Skill/Requirements
• High school diploma or GED
• Must be at least 18 years of age
• Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written
• Ability to read and understand basics of assignment instructions
• Organization and multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with "Compassionate" customer service approach to internal and external customers
• Maintain a well-groomed, professional appearance
Physical Requirements / Working Conditions
Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk.
