06/10/2026
Today, we are recognizing two outstanding staff members of our Utica remote team, Kat Ingersoll and Monique Millard!
Working remotely comes with unique challenges, especially when building the everyday connections that naturally happen in a traditional office setting. Despite that, Kat and Monique consistently go above and beyond to support STC members and their team.
Kat has been with Southern Tier Connect (STC) for 3.5 years and continues to be an incredible asset to our organization. She is flexible, dependable, and always willing to step in to help with coverage whenever needed. Her supportive nature and positive attitude make a difference every day for members and coworkers alike.
Monique joined STC just over a year ago and quickly became an invaluable part of the team. She hit the ground running with her knowledge, communication skills, and dedication to member care. She is always willing to help where needed and consistently ensures that members receive timely, high-quality support.
Utica CCM Supervisor Beth Bierstine had this to say, “It has been a pleasure supervising both of them. They each bring different strengths to the team, and their dedication allows us to continue meeting our members’ needs with confidence and care.”
Thank you, Kat, Monique, and Beth, for everything you do for STC and the people we support!
