Star EMS

06/19/2026

06/08/2026

EMR class forming now!

Email [email protected] for more information!

06/06/2026

On this day, we were proud to recognize Paramedic Felipe Recendiz-Romo for his FIVE+ years of service to Star EMS.

Felipe is the kind of person who leaves a positive impression everywhere he goes. Whether he's caring for patients on a busy 911 ambulance, helping a family through a difficult moment, or making coworkers laugh during a long shift, he brings energy, compassion, and professionalism to everything he does.

A highly skilled paramedic, Felipe has spent the last five-plus years responding to emergencies throughout our community, providing excellent patient care when people need it most. His calm demeanor, strong clinical skills, and genuine concern for others have made him a trusted caregiver and valued member of our team.

Felipe comes from a family of caring and generous people, and those values are evident in the way he lives his life. During the challenges of COVID—and on other occasions—his family opened their hearts and their kitchen, preparing authentic Mexican meals that fed Star EMS employees and lifted spirits during difficult times. His parents are wonderful people, and it is easy to see where Felipe gets his kindness and sense of community.

Inside the office, Felipe's ability to speak both English and Spanish has been an incredible asset. Whether assisting patients, helping families understand important information, or translating customer service conversations for our billing department, he helps us better serve the diverse communities that trust Star EMS.

Of course, anyone who knows Felipe knows he is also the life of the party. His outgoing personality, sense of humor, and ability to connect with just about anyone have made him one of the most well-liked people in the organization. He has a gift for bringing people together, making coworkers feel welcome, and reminding us all to enjoy the journey while doing meaningful work.

Felipe, thank you for your dedication, your compassion, your service, and for helping make Star EMS a better place for patients, coworkers, and the community we proudly serve. Congratulations on your FIVE+ years of service recognition!

06/04/2026

Thanks for being a top engager and making it on the Star EMS weekly engagement list! 🎉 Dawn Maureen Robinson, Nita Coutts, Lauren Thorpe, Maya Dowdy Benitez, Cameron Chapman, Adam Da Silva

05/29/2026

In March, Athena Syed and Andrew Simonds responded 911 to a private residence for a reported choking incident.

Upon arrival, they found a young adult in cardiac arrest.

After administering shocks from the defibrillator which achieved return of spontaneous circulation (ROSC), the patient was loaded into the ambulance for transport.

During transport, the patient experienced another cardiac arrest, received additional shock(s), and regained ROSC, this time, in the emergency department.

Further medical evaluation revealed a 100% occluded right coronary artery, prompting immediate intervention during emergency coronary catheterization.

Notably, the patient made a full neurological recovery and was eventually discharged.

Excellent work by our Star EMS crew, McLaren Emergency Department and the new, state-of-the art, McLaren Cardiac Cath Lab.

05/28/2026

Welcome to Star EMS, Minjun, Brandon, Noah, Charlie and Samantha! This group is just about done with orientation and they are an incredible bunch of EMTs. Thank you for choosing Star EMS to begin your careers. It's an exciting day for all of us!

05/25/2026

Congratulations to EMT/EMD Dispatcher Cody Mallo on receiving his Five + Years of Service recognition at Star EMS.

Cody is one of those quiet professionals that somehow manages to make a big impact without ever needing the spotlight. In over five years at Star EMS, he has built a reputation as someone who simply shows up, works hard, stays calm, and takes care of people — whether that’s in the back of an ambulance or behind the dispatch console handling stressful situations with professionalism and confidence.

Coworkers describe Cody as sweet, reliable, intelligent, and just the right amount of coolness to make everyone laugh. He’s the kind of person people genuinely enjoy working with. In fact, many of our senior staff specifically ask to work with him when open shifts become available because they know exactly what they’re getting: a dependable partner, steady under pressure, and someone who always has your back.

While working full time and covering countless overtime shifts, Cody has also been attending Wayne State University full time, recently completing Pharmacology school and preparing to begin his residency at Detroit Receiving Hospital next month. We are incredibly proud of him and excited to see where his career takes him.

And perhaps one of the best examples of who Cody is as a person came during a random workplace conversation about churros. A coworker mentioned a favorite place had stopped making them. The next day, without saying a word, Cody showed up with churros from another well-known spot for the staff that had been talking about it. Nobody even realized he had overheard the conversation. That simple act of kindness says a lot about the kind of human being he is.

Of course, working full time, going to school full time, and burning the candle at both ends occasionally catches up to you. There was the legendary incident where Cody overslept for work so deeply that fellow EMT Alex Schlutow reportedly drove the ambulance to Cody’s apartment, climbed the balcony, entered the apartment, and loudly woke him up in bed. Thankfully it was Alex and not a burglar… but honestly, that story perfectly represents the friendships and family atmosphere that exist at Star EMS.

Cody, thank you for five years of dedication, professionalism, kindness, an

05/25/2026

As a proudly patriotic organization, we hold a deep respect for those who have defended the freedoms we enjoy every day. Inside our headquarters hangs a wall dedicated to past and present service members — a daily reminder that courage, sacrifice, and love of country are never forgotten here at Star EMS.

We proudly support our veterans, stand beside organizations like the Wounded Warrior Project, and remain forever grateful to the heroes who answered a call far greater than themselves. Their sacrifice is the foundation of our freedom.

Today, we remember the fallen.
We honor their families.
And we recommit ourselves to serving our communities with the same spirit of duty, compassion, and dedication that defines the American service member.

From our Star EMS family to yours — may we never forget those who gave everything for this great nation.

“Greater love hath no man than this, that a man lay down his life for his friends.” ~John 15:13

05/25/2026

At Star EMS, we spend a lot of time recognizing the paramedics and EMTs people see arriving on scene… but behind every well-coordinated response is a calm, organized voice making it all happen.

Today, we’re proud to recognize EMD Certified Dispatcher Courtney Darling for her years of service and dedication to Star EMS.

Courtney came to us from the banking industry looking for something more meaningful, more exciting, and more connected to helping people — and she found her calling in EMS communications. Whether she’s coordinating emergency responses, scheduling interfacility transports, or reassuring someone on the other end of the phone during a stressful moment, Courtney does it all with professionalism, patience, and an incredible calm demeanor.

If dispatch had an award for “least likely to panic,” Courtney would probably win it every year.

She keeps an organized workspace, keeps the operation moving smoothly, and somehow manages to stay steady no matter how busy things get. Our crews, hospital partners, and callers all know they can count on her to get things where they need to be — and on time.

And of course… we would be remiss if we didn’t mention Gizmo.

For those lucky enough to work dispatch shifts with Courtney, Gizmo the Shih Tzu has become a bit of a Star EMS celebrity himself. From Halloween costumes to greeting crews with tail wags and attitude, Gizmo has earned a fan club of his own around the building.

Courtney may be a little shy about the spotlight, but today we’re shining it on her anyway.

Thank you, Courtney, for everything you do for our crews, our patients, our customers, and our team. Dispatchers are the heartbeat behind the scenes — and we are incredibly lucky to have you at Star EMS.

02/21/2026

In this video, we show you a large secure area at Star EMS that without authorized access, nobody ever sees - until now!

Here's a fun little "informal infomercial" about what we do with patient care records and billing documents once the (very long) statutory retention period expires.

For billing records, that time (for us) is 10 years. For patient care records, we keep those a lot longer than most people probably realize (certain records we keep up to 26 years). That means, we have to keep all these boxes in a secure location, for a very long time. Space fills up quick - so we are happy to regain space after we shredded 90+ boxes - a small dent - but we will take it.

Some people may not know, but we also house and maintain the records for our fire department customers; the ones we provide billing services for. Yes, in addition to processing our own Star EMS claims, we also provide the billing functions and services for some area fire departments. If you've ever called the number on your invoice - and heard a friendly voice answer generically - "ambulance billing, how can I help you today" that's probably our folks in the Star EMS Billing Department, on behalf of the municipalities we serve or served in the past.

If you have any questions about how Star EMS handles your protected health information (PHI), please refer to our Notices of Privacy Practices (NPP) brochure that (if a patient) was mailed to your home, or provided at time of service. Of course, you can always request a copy by emailing [email protected]

Waterford Regional FireWhite Lake Township Firefighters Local 5295 Highland Twp Fire Department Springfield Township Fire Department Groveland Township Fire Department