09/01/2026
Open enrollment can introduce employees to virtual care, but awareness often fades when communication stops there.
Months later, when someone needs care, the decision usually has to be made quickly. In those moments, employees are unlikely to revisit enrollment materials or remember the details of a benefit they have not heard about since, so they tend to choose the care option they already know.
Year-round communication keeps virtual care relevant by showing employees when it fits and where to begin before the need arises, which makes the benefit easier to recognize and more likely to be considered when care is needed.
Recuro integrates that year-round member communication with connected urgent, primary, and behavioral health care, so members both understand where to begin and can continue care after the first visit.
Enrollment makes virtual care available, but ongoing education increases engagement.
See how Recuro connects year-round engagement with a more complete virtual care experience at the link in the comments.