08/11/2026
Look at the patient, or look at the screen.
Every clinician knows that tradeoff. The hours spent charting after clinic — "pajama time" — have become one of the leading drivers of burnout in American medicine.
Our new white paper is about removing that tradeoff inside the hardest environment in the country to attempt it: the U.S. Department of Veterans Affairs.
The argument underneath it: ambient AI is becoming the infrastructure clinicians build their day around, not a feature bolted onto an existing workflow. Which means it has to hold up in real conditions — inside CPRS, a decades-old EHR, at federal security requirements, for a patient population with disproportionately high rates of complex and chronic conditions.
VA evaluated more than 150 solutions in its national AI Tech Sprint. Knowtex was named a top 10 finalist, then a winner, then one of only two ambient AI vendors awarded the deployment.
The thing that made it work isn't a bigger model. A cardiology visit and a behavioral health visit don't sound alike and don't document alike. Specialty-specific workflow logic is the difference between a demo and a deployment.
VA's own published evaluation of the Kansas City site — 90 days, 18 primary care providers — found that all 18 wanted to keep using ambient scribe technology afterward, and most reported saving one to two hours of after-hours work.
One clinician: "Today was the first time I have been able to complete my notes and go home on time since I started working at VA 10 years ago."
Ten years.
Read the white paper: https://hubs.ly/Q04syB_m0
