06/17/2026
She was about to have a baby — and she didn’t have a doctor of her own.
For this expectant mother in Arizona, every appointment ran through her OB/GYN. Her pregnancy was covered, but she had never established care with a primary care provider. Once the baby arrived, anything beyond the pregnancy — a lingering symptom, a chronic condition, a question at 9 p.m. — would have had nowhere to go.
Our Community Health Worker didn’t just hand her a phone number. She called a primary care clinic with her, stayed on the line through the transfer, and didn’t hang up until the member had her first P*P appointment scheduled.
The member kept it. The visit went well, and she’s already planning her three-month follow-up. Our CHW also completed a Social Determinants of Health screening and reviewed her care gaps — confirming she’s now connected to ongoing primary care, not just prenatal care.
A medical home she can return to for years. That’s what connecting a member to primary care really means.