10/06/2026
“This National Customer Service Week, we’re celebrating the incredible frontline customer service professionals who make a difference in healthcare every single day.
From the first phone call to the front desk, from scheduling appointments to answering questions, answering call lights, these dedicated team members help patients, residents and families feel welcomed, heard, supported, and cared for.
Healthcare customer service takes patience, compassion, empathy, and a genuine commitment to helping others. Your work may happen behind the scenes or be the very first face a patient sees—but its impact is felt throughout the entire healthcare experience.
To all of our frontline customer service heroes: thank you for showing up, listening with compassion, solving problems, and treating every person with dignity and kindness.
You are an essential part of the care team, and the work you do matters.”
Jon Owens
Chief People Officer